Job Title: Home Services Sales and Operations Manager
Location: Austin, TX
Compensation: Starting at $120,000 + Performance Incentives
About the Role We are seeking a high performing leader to oversee the growth and operational excellence of a premier Home Services retail division in North Austin. This is not a \"maintain the status quo\" position. We need a sales oriented individual who understands how Topline Revenue drives P&L profitability. You will be responsible for managing a team of service technicians and sales professionals with a clear goal of scaling the business from $3M to over $5M in annual revenue.
Key Responsibilities
Full P&L ownership for the Home Services segment, including budget management and EBITDA targets.
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Lead and train a team of technicians and sales staff to improve in home presentation and closing rates.
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Leverage an existing database of organic customers while driving new growth through market leads and advertising.
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Monitor KPIs including technician productivity, average ticket size, and Net Promoter Scores (NPS).
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Ensure 5 star customer service and maintain a stellar online reputation through high level escalation resolution.
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Requirements
5 to 10+ years of leadership experience in Home Services or a related residential industry.
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Proven track record of managing a multi million dollar budget and scaling revenue.
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Advanced proficiency with ServiceTitan or similar Field Service Management software.
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Strong financial literacy with the ability to interpret P&L statements and balance sheets.
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- Bachelor’s degree in Business preferred, or equivalent \"Street MBA\" experience rising through the ranks.
