Power and Lighting Systems is a lighting manufacturer representative serving the South Florida market since 1958. Power & Lighting Systems was conceived with a desire for knowledge and professionalism, and founded on a commitment to honesty, integrity and service. Over the years, we have held fast to these principles. Our goal is to provide unparalleled excellence as a lighting manufacturer’s representative in total market service and support through honesty, integrity and leading edge technology in the Southeast Florida Market
**This role requires on-site attendance and is NOT a remote position. Remote candidates will not be considered.**
We are currently looking for an experienced customer service representative, preferably with lighting agency experience, for our Deerfield Beach location. A customer service representative, or CSR, will act as a liaison, provide post-sales support for 100+ manufacturers, and address any problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction through honesty and integrity.
Responsibilities
- Build and maintain relationships with customers and manufacturers
- Communicate often and openly with sales team and other internal departments
- Address all emails and phone calls in a friendly and timely fashion
- Manage orders and follow up with manufacturers and customers, communicating ship dates, tracking, and revisions/clarifications
- Provide accurate, valid, and complete information to customers and associates by utilizing our Ingen software program
- Receive and send factory shop drawings
- Properly file ALL order documentation, keeping records of customer interactions
- Maintaining a high level of customer service through regular follow ups, escalation, and communication
- Following communication procedures, guidelines, and policies
- Address order clarifications with factories, customers, and internal team members
- Post-sales claims -- warranty, shipping, and shortage claims; RMAs; financial claims
Skills
- Proven customer support experience or experience as a client service representative
- Active listening and good written and verbal communication
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
- Microsoft Office
- Experience in electrical distribution, electrical contracting, general contracting, lighting manufacturer, or lighting representative preferred
- Experience in Ingen/Oasis Software is a plus
Job Type: Full-time
Pay: From $23.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Education:
- High school or equivalent (Preferred)
Work Location: In person
