Job Title: Infrastructure and Support Specialist
Reports To: Owner of Advanced Urgent Care
FLSA Status: Non- Exempt
Summary: We are seeking a hands-on Infrastructure and Support Specialist with strong Athena EMR experience to independently lead and manage our internal IT operations. This role will serve as the primary and central point of contact for all IT needs across our clinics and management organization, ensuring the stability, security, and performance of our technology systems.
You’ll be the go-to person for diagnosing and resolving issues across our infrastructure, including networks, phone systems, hardware, software platforms, and particularly our Athena EMR system. As the primary IT resource, you’ll take ownership of day-to-day IT operations, troubleshooting, system support, and ongoing improvements. Your leadership and technical expertise will directly impact the efficiency of our providers and support teams in delivering quality patient care.
Duties and Responsibilities include the following. Other duties may be assigned.
- IT Leadership & Oversight
- Act as the primary liaison between IT and clinical/administrative leadership.
- Coordinate IT needs across 7 clinic locations and central management office.
- System & Network Management
- Maintain, monitor, and troubleshoot infrastructure including servers, networks, and telephony systems.
- Identify, resolve, or escalate system performance and reliability issues.
- Ensure appropriate cybersecurity protocols and data privacy measures are in place.
- EMR Optimization & Support
- Serve as the internal expert on Athena EMR configuration and optimization.
- Work directly with clinic leadership and staff to ensure EMR workflows are efficient and aligned with operational needs.
- Support Athena settings, user access, permissions, templates, and updates.
- Helpdesk & Technical Support
- Respond to technical issues from staff, including computer hardware, software, printer, or phone problems.
- Oversee helpdesk operations and ensure timely resolution of support tickets.
- Vendor & Project Coordination
- Manage relationships with third-party vendors for IT services and support.
- Lead or assist with IT-related projects including software rollouts, upgrades, and new clinic setups.
Qualifications:
- Proven hands-on experience with Athena EMR, including system settings, templates, user management, and troubleshooting.
- Strong understanding of healthcare IT environments, preferably urgent or primary care settings.
- Experience with VoIP phone systems and network troubleshooting.
- Excellent communication skills and a collaborative, service-oriented mindset.
- Strong problem-solving skills and the ability to manage competing priorities.
Preferred Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- Experience managing a small IT team in a multi-site healthcare environment.
- Familiarity with HIPAA compliance, healthcare IT standards, and best practices.
- Project management experience.
Do you know who we are?
Advanced Medical Management & Consulting is a leading medical management group that provides comprehensive billing, coding, and revenue cycle management services to Urgent Care and Family Practice Clinics across the north Denver metro area. We are a team of professionals who are not only skilled and knowledgeable but also deeply committed to making a positive impact in the lives of our patients. Our dedication to compassionate healthcare drives us to continuously improve and innovate, ensuring that we meet the evolving needs of those we serve.
What do we offer you?
- Competitive Salary: A salary that is competitive within the industry and region.
- Paid Time Off: Accrue and use your PTO for vacation days, sick leave, and personal days from your first day.
- Paid Holidays: We proudly close on six holidays each year, giving you the opportunity to fully enjoy these special moments with your loved ones. If any of the following holidays fall on your scheduled workday, you will receive your regular pay: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.
- Full Health and Wellness Benefit Package: Including Medical, HSA, Dependent FSA, Dental, Vision, Accident, Critical Illness, Short term and Long term Disability, 401k Profit Sharing Plan.
- Health Savings Accounts (HSAs) or Dependent Care Flexible Spending Accounts (FSAs): Pre-tax savings for medical expenses (with high yield interest options) and dependent care expenses (i.e. daycare, day camp, babysitting, disabled dependent care, etc.)
- Retirement Plans: 401(k) plans with Company Profit sharing plans
- Employee Discounts: Discounted clinic visits for you and your dependents at any of our Family of Clinics including our Urgent Care and Primary Care clinics.
- Training and Education: Opportunities for continuing education and career development.
- Employee Recognition: Awards, acknowledgment programs, and opportunities for advancement.
This position requires excellent communication, strong organizational skills, and a customer-oriented approach to ensure a seamless experience for our patients. If you have a heart for helping others and a drive to be part of a supportive, mission-driven team, we want to hear from you!
Job Type: Full-time
Pay: $60,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
