Service Manager
Nissan of Dearborn
24501 Michigan Ave.
Dearborn, MI 48124
Join One of Metro Detroit's Premier Nissan Service Departments
Nissan of Dearborn is seeking an experienced, motivated, and results-driven Service Manager to lead our award-winning service department into its next phase of growth.
Our service department has built an outstanding reputation for delivering exceptional customer satisfaction, maintaining excellent CSI scores for many years. We are looking for a proven leader who can build upon that success while driving performance, profitability, employee development, and an exceptional customer experience.
Why Nissan of Dearborn?
- State-of-the-art service facility built in 2015
- Fully air-conditioned shop for year-round technician comfort
- Excellent long-term Customer Satisfaction Index (CSI) performance
- Strong reputation in the community
- Established customer base with significant growth potential
- Supportive ownership committed to continued investment in the service department
- Outstanding work-life balance with a Monday through Friday schedule, 8:00 AM to 6:00 PM—no late nights and no Saturdays or Sundays.
Responsibilities
- Lead and manage all daily service department operations
- Drive service sales, gross profit, and departmental performance
- Maintain and improve exceptional CSI scores
- Recruit, mentor, and develop advisors, technicians, and support staff
- Improve workflow, productivity, and shop efficiency
- Monitor KPIs and implement strategies for continued growth
- Ensure manufacturer compliance and dealership operational standards
- Foster a positive, professional culture focused on teamwork and accountability
Qualifications
- Previous Service Manager experience in an automotive dealership required
- Strong leadership and team-building abilities
- Proven track record of increasing sales, profitability, and operational efficiency
- Experience managing technicians and service advisors
- Excellent communication and customer service skills
- Ability to analyze performance metrics and implement effective processes
- Nissan experience is a plus, but not required
What We're Looking For
We're looking for a leader—not someone to simply maintain the status quo. We want an experienced Service Manager who understands how to elevate an already successful department to the next level by improving efficiency, developing people, increasing profitability, and delivering an exceptional customer experience.
If you're passionate about leadership, take pride in building high-performing teams, and are looking for a dealership that values both performance and quality of life, we'd love to hear from you.
Apply today and become part of the team at Nissan of Dearborn, where great people, a state-of-the-art facility, excellent hours, and exceptional customer service drive our success.
Pay: $85,000.00 - $130,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
