Role Title: Studio Associate
Reports to: General Manager, Pause Woodland Hills
COMPANY DESCRIPTION
Pause Studio is a modern recovery brand built to restore the human condition. Using cutting-edge technologies and age-old healing principles, Pause offers a place to relax, recharge, renew and ultimately resume life in a clearer, happier, healthier state of mind. Pause offers a wide array of science-backed wellness services such as flotation therapy, infrared sauna therapy, cold plunge, cryotherapy, LED light therapy, compression therapy, and IV vitamin infusion (drip) therapy – all designed to optimize rest and recovery, reduce stress, increase immunity, and promote self-care. Pause is redefining the spa industry and providing a space that is needed more than ever today.
SUMMARY/OBJECTIVE
Our Studio Associates are the resident experts and the key to our client experience as they play a pivotal role in sales, customer service and maintenance of the studio aesthetic. We want biohackers who love, see, experience and understand the benefits of our science-backed offerings, and are looking for a place to feel joy and pride from helping people elevate their way of living. This Studio Associate job is an hourly position and is a great opportunity to learn a new industry, help launch new studios and become part of a rapidly emerging brand.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Ensure every client has an exceptional experience by warmly greeting customers, thoroughly explaining our services and answering questions - proactively building a positive relationship with every client
- Actively promote Pause services and packages based upon the needs of the client and mastery of the Pause wellness philosophy.
- Assist with studio outreach initiatives and events.
- Assist in the management of our POS/appointment software.
- Maintain a high level of aesthetic throughout the studio by inspecting our service rooms pre/post use. Maintain a high level of cleanliness through the studio including reception and restrooms.
REQUIRED EDUCATION AND EXPERIENCE:
- One year of experience in fitness, wellness, customer service or related field.
- High School graduate or equivalent.
ESSENTIAL SKILLS
- Friendly demeanor with customer-experience emphasis
- Excellent communication skills
- Strong problem-solving skills
- Situational sales skills
- Highly organized and able to multi-task
- Time management
COMPETENCIES
- People lover
- Passionate about physical and mental fitness, wellness and recovery
- Manage a variety of responsibilities at the same time and achieving results on time
- Utilize considerable judgment, independent action and initiative to analyze and resolve problems and make or develop recommendations
- Demonstrate high levels of organization and attention to detail
- Multitask with ease in energy filled, high pressure environment
- Keep up-to-date on knowledge specific to Pause
- Demonstrate a willingness to take on new challenges, responsibilities, and assignments
PHYSICAL REQUIREMENTS/ENVIRONMENT:
- Requires a wide range of constant physical activities, including but not limited to: sitting, standing, walking, bending, kneeling, twisting, pushing, pulling, and reaching
- Frequent repetitive movements.
- Requires close, distance, peripheral vision and depth perception
- Continuous exposure to moderate noise
- Frequent walking and standing on hard surfaces
- Frequent movement, lifting or carrying of weight up to 50 pounds
- Frequent use of chemicals, including solvents, lubricants, adhesives, paints, and cleaners
POSITION TYPE
- Part time hourly employee, up to 30 hours/week
- Free and discounted access to all Pause service offerings
- Eligible for Monthly and Annual performance bonuses
- 401k program
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Pay: $22.00 per hour
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
- Health savings account
- Professional development assistance
Work Location: In person
