Job Title: Customer Service Representative (State Farm Insurance Agency)
About the Role
We’re hiring a Customer Service Representative for our small State Farm agency. This is an 80% customer service / 20% sales role where reliability is essential—you’ll be a key part of a tight-knit team and help keep our customers supported.
What You’ll Do (80% Customer Service / 20% Sales)
- Answer customer questions and help with billing, coverage, and claims support
- Make and return calls to ensure timely follow-up and great service
- Update customer records accurately and keep information organized
- Help current customers purchase additional lines of insurance (20%)
- Assist team with achieving sales goals & promotions (20%)
What We’re Looking For
- Dependable, consistent, and able to work with minimal supervision
- Strong communication skills and a customer-first attitude
- Comfortable handling phone calls, emails, and basic CRM/data entry
- Willing to learn and represent the agency with professionalism
Requirements
- Must pass a background check
- Must become Property & Casualty (P&C) licensed
- Employer will pay for P&C licensing
Pay: $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Life insurance
- Paid time off
- Retirement plan
Application Question(s):
- Why are you looking for a career or job change?
- What interests you in working for State Farm Insurance as a service representative?
License/Certification:
Ability to Commute:
- Hugo, MN 55038 (Required)
Work Location: In person
