Job Summary
We are seeking an energetic and detail-oriented Customer Service Representative to join our team. In this vital role, you will be the first point of contact for our clients, providing exceptional support and ensuring a positive experience. Your enthusiasm, organizational skills, and technical proficiency will help foster strong customer relationships and streamline office operations. This position offers an exciting opportunity to develop your administrative and customer service skills in a fast-paced environment.
Duties
- Own the new account set-up and customer onboarding process, ensuring completion in an accurate and timely manner.
- Manage front desk responsibilities, including greeting visitors, answering calls, and directing them appropriately.
- Take customer payments and follow up on past due accounts.
- Utilize company software for data entry, accurate record keeping, and follow up actions.
- Willingness to learn and act as a back up to other functional areas of the office.
- Other projects and duties as assigned.
Qualifications
- Professional communication skills, both verbal & written.
- Strong computer literacy.
- Excellent attention to detail.
- Exceptional customer service skills with a professional demeanor and strong phone etiquette
- Bilingual abilities are highly desirable to serve diverse client needs
- Ability to work in a team environment.
- Ability to work overtime (Saturday) as business needs require.
**This is an in person, office setting. Remote work is not permitted.
Pay: $23.00 - $26.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
