Position Summary:
MCPC is seeking a motivated and customer-focused End-User Support Specialist to join our team on a contract-to-hire basis. This hybrid role combines remote helpdesk support and on-site desktop support to ensure a seamless and productive technology experience for our clients' end users.
Key Responsibilities:
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Provide Tier 1 and Tier 2 technical support via phone, email, and in-person.
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Troubleshoot and resolve hardware, software, and network issues across Windows and macOS environments.
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Deliver hands-on support for desktops, laptops, printers, mobile devices, and peripherals.
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Support user onboarding and offboarding, including device setup, imaging, and account provisioning.
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Maintain accurate documentation of support requests and resolutions in the ticketing system.
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Assist with AV and conference room technology support.
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Participate in IT projects, deployments, and system upgrades as needed.
Work Schedule:
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Hybrid Model (after training period):
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3 days on-site at a designated customer location in the Cleveland area
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2 days remote (from home or MCPC office)
Qualifications:
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2 years of experience in a helpdesk or desktop support role.
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Proficiency with Windows 10/11, Microsoft 365, and basic networking.
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Experience with remote support tools (e.g., TeamViewer, SCCM, or similar).
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Strong communication and interpersonal skills.
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Ability to manage multiple tasks in a fast-paced environment.
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A+ or similar certification preferred.
Contract Details:
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Duration: 3–6 months contract with goal of full-time hire
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Location: Hybrid (Cleveland, OH area)
