JOB
Participates as a member of the Water Resources administration team performing analytical and administrative duties to support water and wastewater operations. Designs, programs, implements, and maintains the City’s advanced meter infrastructure (AMI) system; ensures optimal network health, prompt resolution of exceptions, and accurate synchronization of data across systems; and validates, analyzes, and interprets AMI data. Receives general supervision from the Engineering Support Services Administrator or designee, who outlines work assignments, monitors work in progress, and reviews completed work. May exercise technical or administrative supervision over assigned maintenance and/or customer service staff, as assigned. This includes making detailed work assignments, frequently reviewing work in progress, and carefully reviewing completed work.
EXAMPLE OF DUTIES
Researches administrative issues, conducts studies and produces documents recommending appropriate courses of action and strategies in support of water and wastewater operations.Designs and programs the City’s AMI system and coordinates the installation of related equipment; establishes benchmarks and methods for monitoring and reporting on AMI system performance.Identifies potential and required changes to water and AMI business/operations practices and procedures; develops and implements recommendations to improve accuracy, customer satisfaction, system performance, and operational workflow.Monitors and maintains high standards of water (e.g., AMI and billing) data quality; ensures synchronization between systems for reliability and validity; develops systems of tracking, measuring, and validating data; audits data for anomalies, usages, non/negative reporting, communication failures, and recurring errors and implements corrective measures; develops systems of tracking, measuring, and validating data.Gathers, compiles, analyzes, and interprets water (e.g., AMI) and wastewater data and prepares periodic and special reports; assesses and implements methods to improve data collection, analysis, and reporting.Identifies business user needs and documents workflows; troubleshoots system issues; develops training documentation and conducts training on AMI systems.Oversees and performs work associated with AMI and large meter operations for the City’s water utility services; partners with field operations to address system issues and coordinate resolutions.Coordinates with supervisor to assign AMI work orders to lower-level staff or field staff; provides work direction to various staff; provides day-to-day leadership and training and ensures a high performance, customer service-oriented work environment that supports achieving the department’s and the City’s mission, strategic plan, objectives, and values.Participates in the development of request for proposals for consultant services and bid processes; participates in evaluating proposals; ensures contractor compliance with City specifications, policies and procedures, and service quality.Assists in the preparation and administration of assigned budget(s) and recommends adjustments.Collaborates with the other City departments and contractors to ensure the system remains up-to-date and optimized for operational needs.Answers questions and provides information to the public; investigates and responds to complaints and inquiries from citizens, other departments, and agencies; recommends corrective actions to resolve issues.Maintains files, databases, and records related to AMI activities; ensures the proper documentation of operations and activities.Represents the City in meetings with members of other public and private organizations, community groups, contractors, developers, and the public.Monitors changes in regulations and technology that may affect the City’s AMI program; implements policy and procedural changes to comply with regulations. Performs other duties as assigned.
SUPPLEMENTAL INFORMATION
How to Apply: Applicants must submit a clear, concise, completed on-line City Application along with any required supplemental application materials with the Human Resources Department by the filing deadline. If you do not submit your on-line application by the filing deadline, you will not be considered for this position. Please note, applications may be rejected if incomplete. Resumes, CVs and cover letters are not reviewed as part of the application screening process. If you would like for your education to be considered, you must attach a copy of your college level transcripts or diploma to your online application. Applicants who indicate receipt of college level coursework or degree from a foreign institution must provide United States credential equivalency verification along with a copy of your college diploma/transcripts. All materials must be received in the Human Resources Department no later than the filing deadline. Failure to do so may result in your application being evaluated without the education being considered.Selection Process: All applicants must submit clear, concise and complete information regarding your work history and qualifications for the position. All applicants will be reviewed and only those applicants determined to be most qualified on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process.Testing may consist of the following and is subject to change as needs dictate: Training & Experience Evaluation 100%If three or more qualified City employees apply and pass the examination, a promotional list will be established in addition to an open-competitive list. If fewer than three qualified City employees pass the examination, the appointing authority, in accordance with the City's civil service rules and regulations, can decline to use a promotional list, in which case a promotional list will not be established for this position.Background Investigation: Candidates who have successfully completed all prior phases of the selection process will be subject to a thorough background investigation.Inclusion & Diversity Statement: The City of Santa Monica is a progressive, inclusive and culturally rich community. As leaders in public service, we strive to be an employer of choice by attracting and retaining a highly talented workforce where people of diverse races, religions, cultures and lifestyles thrive. Our goal is to create a welcoming and inclusive environment where our staff are empowered to perform at their highest level and where their differences make a positive impact. The City is an equal opportunity employer and strives to build balanced teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. We aim to create a workplace that celebrates and embraces the diversity of our employees. Join us!Special assistance with the application and examination process is available, upon request, for persons with disabilities. Call (310) 458-8246, TDD (310) 458-8696 (Hearing Impaired Only).Please note the request for reasonable accommodations must be made to Human Resources at least three work days prior to the examination.
