General Office Administration
- Greet clients, visitors and callers in a professional and friendly manner;
- Answer the switchboard. Handle all inquiries within your capacity. Route calls elsewhere as needed;
- Provide resources and referrals to survivors;
- Assign clients to therapist and schedule appointments;
- Complete initial client intake and consent form process;
- Utilize agency database for documentation;
- Process incoming cash, credit card, or check payments in database;
- Process in-kind donations;
- Sort and process mail and other correspondence;
- Inventory and order office supplies;
- Maintain current listing of staff and contact information;
- Oversee conference room scheduling and setup/cleanup;
- Monitor and direct facility service requests;
- Maintain physical space at reception, playroom, kitchen, conference rooms, and the building entry area/parking lot;
- Perform office opening and/or closing duties.
Events and Programming
- Coordinate annual holiday giving program including “thank you” letters and tracking;
- Identify and coordinate event opportunities to cultivate relationships with friends of the YWCA;
- Assist with volunteer program including tracking, identifying, and linking volunteers to opportunities; and providing orientation presentations.
Non-essential Job Functions
- Provide relief support for administrative and programmatic positions across the agency;
- Deliver community outreach presentations & table awareness events as instructed by supervisor(s);
- Obtain knowledge of policies and procedures of all YWCA programs.
Requirements
- Excellent customer service and problem-solving skills;
- Proficient in Microsoft Office;
- Experience with multi-line telephone;
- Understanding of appointment scheduling software;
- Clear and concise writing;
- Attention to detail;
- Ability to operate standard office equipment;
- Ability to lift 40 pounds;
- Three (3) years of increasing administrative responsibility;
- Bachelor’s degree.
- Additional Skills/Abilities/Qualifications
- Clear understanding and ability to effectively prioritize;
- Familiarity or willingness to learn about crisis intervention needs/services as well as community resources;
- Ability to work well either alone or as part of a team;
- Clear background check;
- Bilingual (Spanish/English) applicants encouraged.
Pay: $23.50 - $26.00 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Education:
Experience:
- Customer Service: 1 year (Preferred)
Shift availability:
Work Location: In person
