InnVentures Overview:
Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation’s largest REIT’s and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have established proven methods of management, development, and revenue maximization resulting in a trusted acumen for operating major hotel brands.
Location:
Moxy New Orleans French Quarter, LA
Overview:
The Housekeeping Manager is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.
Responsibilities:
- Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
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Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
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Motivate, coach, counsel and discipline all Housekeeping personnel according to InnVentures SOP's.
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Ensure compliance to Standard of the Week training, using the steps to effective training according to InnVentures standards.
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Maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position.
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Assist in maintaining and controlling all housekeeping equipment.
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Assist in ensuring compliance with all corporate Risk Management standards (MSDS, HazComm, etc.).
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Ensure that large guestroom turns are managed efficiently.
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Ensure consistency with departmental opening and closing procedures.
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Prepare and conduct Housekeeping interviews as required and follow hiring procedures according to InnVentures SOP's.
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Develop employee morale and ensure training of Housekeeping personnel.
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Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis.
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Assist the Director of Housekeeping in inspecting all VIP rooms prior to arrival.
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Ensure that public areas, guest rooms and back-of-house areas are cleaned to InnVentures standards.
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Assist in maintaining required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis.
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Assist in conducting monthly and quarterly Housekeeping inventories on a timely basis.
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Ensure guest privacy and security through correctly following InnVentures procedures.
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Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion.
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Conduct pre-shift meetings for room attendants and housemen.
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Respond to emergency situations using information contained in MSD sheets. Keep MSD sheets current and easily available.
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Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies.
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Assist in reviewing Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
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Assist in preparing employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.
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Maintain InnVentures SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting.
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Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
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Ensure implementation of all InnVentures policies and house rules. Understand hospitality terms.
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Ensure sign off of all Service Standards by Position competencies for Housekeeping staff.
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Operate pagers and radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
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Manage and organize large turn days (including group check-ins or check-outs).
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Monitor out-of-order, out-of-service, discrepant and show rooms.
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Must maintain constant communication with Guest Services.
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Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
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Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to InnVentures standards.
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Maintain and monitor "Lost and Found" procedures and policies according to InnVentures standards.
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Maintain key control system for house keys.
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Ensure participation within department for monthly InnVentures team meeting.
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Focus the Housekeeping Department on their role in contributing to the Guest Service and audit Scores.
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Monitor all V.I.P.'s, special guests and requests.
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Review Housekeeping log book and Guest Request log on a daily basis.
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Assist in maintaining an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
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Use the telephone and computer system for reporting and verifying room status.
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Record all valet laundry for valet cleaners. Check and review incoming laundry at end of day to ensure all items have been returned.
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Properly store, secure and issue supplies as needed to meet business demands.
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Ensure completion of regular maintenance and cleaning projects on a biannual basis.
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Ensure overall guest satisfaction.
Qualifications:
- At least 2 years of progressive experience in a hotel or a related field; or a 4-year college degree; or a 2-year college degree and 1 or more years of related experience.
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Supervisory experience required.
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Must be proficient in Windows, Company approved spreadsheets and word processing.
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Long hours sometimes required.
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Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
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Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
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Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
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Must be able to multitask and prioritize departmental functions to meet deadlines.
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Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
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Attend all hotel required meetings and trainings.
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Participate in M.O.D. coverage as required.
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Maintain regular attendance in compliance with InnVentures Standards, as required by scheduling, which will vary according to the needs of the hotel.
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Maintain high standards of personal appearance and grooming, including wearing nametags.
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Comply with InnVentures Standards and regulations to encourage safe and efficient hotel operations.
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Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
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Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
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Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
