Sebastian County seeks to hire a Technology Support Specialist with an estimated hire date no sooner than June 22, 2026. This position requires a friendly, professional, and motivated person that can work with or without direct supervision. Must have a strong desire and ability to help end-users with technology related problems. Strong customer-service and computer skills are a must.
General Description of Position
The Technology Support Specialist is responsible for providing computer support, new-hire training, and problem troubleshooting to all County employees. Provides support on a wide range of applications including computer operating systems, e-mail, and business information systems. Coordinates new employee technology orientation and oversees repository of instructional materials for applications employed throughout the County. Maintains departmental asset database for accuracy and auditing. Reports to the Director of Technology Services.
Essential Duties and Responsibilities
- Acts as first-tier computer software and hardware support, providing technical assistance to end users. Responds to county help desk requests for service and determines nature and extent of support needed. Refers problems beyond scope of knowledge to appropriate second-tier support staff member.
- Troubleshoots computer software or hardware problems by employing existing knowledge of problems or by working with computer software or hardware vendors. Applies proper corrective actions to problem and documents resolutions.
- Installs, configures, maintains, and troubleshoots a wide range of software used throughout County operations. Performs hardware/software upgrades to existing computer equipment as needed.
- Provides computer orientation to new County employees, training new and existing County employees on County supported applications.
- Maintains records, logs and reports of assistance given.
- Maintains up-to-date expertise in operation and application of County computer systems.
- Maintains department's asset database for completeness and accuracy.
- Perform any other duties as required or assigned.
Education Requirements
High School diploma or GED required, plus 2 years related experience and/or training. Associate degree in Information Technology or related field preferred. Three (3) years or more of technical support or help desk experience preferred.
CompTIA A+ certification preferred.
Must be highly adept with Windows 11, and with Microsoft Office. Must be familiar with Microsoft Active Directory.
Physical Requirements
The employee is often required to work on equipment and wiring underneath desks, and to occasionally lift and/or move up to 50 pounds and regularly lift and/or move up to 25 pounds.
Salary and Work Times
Annual starting salary is $48,000, 40 hour work week, 8:00am to 5:00pm, with occasional paid evening and/or paid weekend work. Salary amount is budget-locked and non-negotiable.
Job Type: Full-time, hourly.
Experience:
Windows Computer: 2 years (Required)
Customer Service: 2 years (Required)
Job Type: Full-time
Pay: $48,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Retirement plan
Work Location: In person
