Job brief
This is a security equipment installer position. We sell and service electric locking hardware, access control equipment, video surveillance, video intercom and other security-related equipment. We are looking for a self-starter technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.
Responsibilities
- Provide service and customer support during field visits or dispatches
- Tie workflow to schedule
- Manage all on site installation, repair, maintenance and test tasks
- Diagnose errors or technical problems and determine proper solutions
- Produce timely and detailed service reports
- Document processes
- Operate vehicle in a safely manner and use field automation systems
- Follow all company’s filed procedures and protocols
- Cooperate with technical team and share information across the organization
- Comprehend customer requirements and make appropriate recommendations/briefings
- Build positive relationships with customers
Requirements
- Proven field service experience or ability to demonstrate technical abilities with regard to the use of tools/installation of parts/equipment
- Ability to troubleshoot, test, repair and service technical equipment
- English literacy
- Ability to work flexible shifts and to adapt to changing work schedules
- Familiarity with mobile tools and applications
- Positive mental attitude and ability to work well in a team environment
Work Remotely
Job Type: Full-time
Pay: $30.00 - $50.00 per hour
Expected hours: 40.0 per week
Benefits:
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
Education:
- High school or equivalent (Required)
Experience:
- Repair, Maintenance & Installation: 2 years (Required)
- Surveillance Systems: 3 years (Required)
- Locksmithing: 1 year (Required)
- Access Control Systems: 5 years (Required)
License/Certification:
- Driver's License (Required)
Ability to Relocate:
- Los Alamitos, CA 90720: Relocate before starting work (Required)
Work Location: In person
