This temporary, part-time opportunity offers 20 hours per with a higher education/career services organization. The assignment is scheduled to run from August 17 through October 16, with a strong possibility of extension. Pay is $26.65/hour. The position focuses on supporting career technology platforms, including Handshake and VMock, while ensuring smooth day-to-day operations during a staff leave.
Job Responsibilities
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Manage routine Handshake account requests, approvals, updates, and access corrections for students, alumni, and other eligible users.
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Monitor shared inboxes and respond to common user inquiries regarding account access and platform usage.
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Troubleshoot basic login, activation, profile, and email verification issues.
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Escalate complex policy, eligibility, configuration, or technical issues to designated staff members.
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Support appointment access requests and identify account discrepancies requiring review.
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Assist with employer account and job posting inquiries and flag suspicious or unusual activity.
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Perform data maintenance, profile corrections, labeling, and small-scale cleanup projects.
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Maintain accurate documentation, trackers, and records of requests, escalations, and recurring issues.
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Prepare weekly activity summaries and coordinate with internal stakeholders as needed.
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Provide VMock administration support, including user access, troubleshooting, module assignments, and routine account maintenance.
Candidate Qualifications
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Prior experience with Handshake or a similar career services, recruiting, or talent management platform preferred.
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Ability to quickly learn new systems and follow established procedures.
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Strong written and verbal communication skills with a customer-service mindset.
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Excellent attention to detail when reviewing user eligibility and account information.
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Ability to handle sensitive and confidential information appropriately.
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Basic technical troubleshooting skills and comfort working in web-based systems.
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Self-directed work style with strong organizational and documentation skills.
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Experience in higher education, career services, or related environments is helpful.
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Familiarity with university systems and policies is a plus, but not required.
Qualified and interested candidates are encouraged to apply today for immediate consideration.
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
Beacon Hill. Employing the Future (TM)
