Company Overview:
CareCloud is a leading provider of technology-enabled services and solutions that redefine the healthcare revenue cycle. We provide technology-enabled revenue cycle management and a full suite of proprietary cloud-based solutions to healthcare providers, from small practices to enterprise medical groups, hospitals, and health systems, throughout the United States. Healthcare organizations today operate in highly complex and regulated environments. Our suite of technology-enabled solutions helps our clients increase financial and operational performance, streamline clinical workflows, and improve the patient experience.
We are seeking a highly organized and proactive HR Generalist / Office Manager to join our global HR team. This is a high-impact role that blends human resources operations with office management responsibilities to support both people and workplace experience.
In this role, you will help deliver a seamless employee experience by supporting core HR functions such as onboarding, employee relations, and compliance while ensuring the office environment is efficient, safe, and aligned with our culture. You’ll collaborate across teams—both locally and globally—to help drive consistency, operational excellence, and employee engagement.
Responsibilities:
Human Resources
- Serve as a first point of contact for employee questions related to benefits, leave, and HR policies; escalate complex matters as needed
- Support onboarding, offboarding, and day-to-day HR processes in partnership with offshore teams
- Assist with recruiting efforts including job postings, screening, and interview coordination
- Support HR initiatives related to mergers & acquisitions, including employee communications and transitions
- Help coordinate training, compliance, and wellness programs
- Assist with employee relations matters, including documentation and conflict resolution support
- Maintain accurate employee records and ensure compliance with employment laws and internal policies
- Utilize HR systems (Dayforce) and digital tools to manage data and support reporting
- Collaborate with Payroll to address discrepancies and support accurate processing
- Uphold confidentiality and integrity in all HR-related matters
Office Management
- Act as the primary liaison for office operations, including vendors, building management, and employees
- Oversee daily office functions to maintain a safe, organized, and productive work environment
- Coordinate facilities needs such as maintenance, supplies, equipment, and space planning
- Partner with IT to support employee technology setup and office systems
- Manage vendor relationships and ensure quality and cost-effective service delivery
- Support hybrid workforce needs, including logistics and workspace coordination
- Plan and execute meetings, events, and employee engagement activities
- Provide administrative support to leadership, including scheduling and communications
Coordinate visitor management and ensure a welcoming office experience
Knowledge, Skills and Abilities:
- Working knowledge of HR principles, employment practices, and compliance requirements
- Strong organizational skills with the ability to manage multiple priorities
- Excellent communication and interpersonal skills
- Ability to handle sensitive information with discretion and professionalism
- Detail-oriented with a proactive, problem-solving mindset
- Ability to work independently and collaboratively in a fast-paced environment
Education and Experience:
- 3+ years of experience in HR, office administration, or a related support role
- Bachelor’s degree in Human Resources, Business Administration, or related field preferred
- Proficiency in Microsoft Office; experience with HRIS systems (Dayforce preferred)
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands and fingers to handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. This position requires the ability to occasionally lift office products, equipment, and supplies, up to 50 pounds.
EEO Statement: CareCloud is committed to equal employment opportunity for all qualified individuals. We are committed to complying with all federal, state, and local laws providing equal employment opportunities,and all other employment laws and regulations. CareCloud prohibits discrimination against employees and applicants because of race, religion, color, gender (including gender or sexual identity or expression), age, national origin, ancestry, marital status, sexual orientation, physical or mental disability, medical condition including genetic characteristics, genetic information, veteran status, or other characteristics protected by applicable law.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. This position requires the ability to occasionally lift office products, equipment, and supplies, up to 20 pounds.
ADA Statement: CareCloud is fully compliant with the ADA and will provide reasonable accommodations to enable individuals with disabilities to perform essential job functions under the guidance of the ADA.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that you may be asked by your managers to perform other duties.
Benefits:
CareCloud recognizes the importance of benefits and wellness for employees and their families. In addition to time off to support work-life balance and enjoyment, we offer a comprehensive benefits package designed for employees’ individual needs (including domestic partners).
- Healthcare – A choice of medical plans designed to meet your individual needs
- Dental & Vision
- 401(K) with company match
- Flexible spending accounts (health & dependent care)
- Company-paid life insurance (accidental and supplemental coverage at low cost)
- Company-paid Short and Long term disability
- Voluntary benefits
- Flexible PTO and Paid Holidays
