A region of supported dental offices is seeking a Regional Manager of Operations (RMO) with strong business acumen and a proven track record of leadership. In this strategic role, you will drive operational efficiencies and implement systems that support growth across multiple offices. Success in this position requires the ability to build strong relationships with team members at all levels—from office administrators to front desk staff—while effectively communicating, delivering results, and providing feedback in a remote environment.
The Regional Manager of Operations plays a key role in fostering a culture of excellence and creating an environment that delivers high-quality, patient-centered dental care. In this leadership position, you will leverage your team-building and business management skills to maintain operational performance, support office profitability, and ensure an exceptional experience for both patients and team members across multiple established, state-of-the-art dental practices.
Comprehensive training and support resources are provided in the areas of practice management and leadership to help you succeed in this role. All reasonable travel-related expenses are covered in accordance with the company’s travel and expense policy, and necessary equipment, including a laptop and mobile phone, will be provided.
This position reports directly to the Regional Director of Operations (RDO).
Duties & Responsibilities
- Overseeing the administrative operations of 10 to 12 supported dental offices
- Directly support dentists in their growth and development, helping them set goals and address operational opportunities within their supported office
- Motivate team members, resolve conflicts and make difficult decisions
- Ability to analyze business reporting and create recommendation/action to attainment of yearly budgetary and contribution goals, prioritizing supported practice performance issues to ensure issues impacting Same Office Growth (SOG), revenue and profitability (EBITDA) are addressed first
- Monitor the P&L statements for each supported practice and develop effective ways to close the gaps between actual performance and company projections
- Work with multiple supported practices and Practice Managers across a large region, coordinating in-practice visits and reviews; including a quarterly in-practice business meeting for each supported practice
- Responsible for hiring, training and coaching Practice Managers
- Responsible for interviewing and contributing to the selection of supported dentists
- Develop workforce planning, recruiting and retention strategy to maintain optimum performance of each supported practice
- Provide reports and recommendations, as needed, to management on supported practices
- Other projects as assigned
Minimum Requirements
- Completion of one of the following: at least five years of business management experience OR associate degree and not less than 3 years of business management experience OR Bachelor’s degree and one year experience
- Strong organizational skills, accuracy and attention to detail
- Ability to frequently travel with some overnight stays
- Strong verbal and written communication skills
- High level of maturity, personal initiative, and sound judgment
- Outstanding relationship-building, interpersonal and leadership skills
- Exceptional customer service skills, with the ability to build a comfortable and approachable relationship with patients
- Adequate dedicated space at home or alternate work location to allow and support work-related activities
- If necessary, family care services are in place by employee to provide a time slot of undisturbed, focused attention to details
Desirable Qualifications
- Working knowledge of dental procedures and terminology
- 2+ years managing multiple practice or retail store locations
- Experience in dental practice management
- Experience with practice management software, preferably Dentrix
Pay: $73,632.04 - $94,000.00 per year
Benefits:
- 401(k)
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Vision insurance
Work Location: On the road
