Apply at: https://phx.us-west.paycomonline.net/v4/ats/web.php/portal/F072377418F390B36D012F5CE8ACE50E/jobs/9495
Position Summary
Provide sales assistance and product information on building materials and related merchandise to customers and sales staff.
Position Essential Duties and Responsibilities
- Greet and assist customers with counter sales, questions on product and any other information as needed.
- Perform customer service to customers and staff by phone, person and to provide information about products or services, sales and questions.
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Lookup parts via computer lookup, catalogue, or manufacturer/distributor website
- Contact suppliers for availability and cost on special order products
- Provide timely follow-up to project quotes and estimates
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Coordinate jobsite deliveries with respective dispatch department
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Filling customer backorders and contacting customers when parts are received.
- Promotes and sells new or additional services or products to meet customer’s needs
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Take and enter orders, cancel orders and process returns and will call orders
- Maintain cash drawer and issues receipts, refunds, credits or change due to customers
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Process returns, exchanges, quotes, sales orders, credits, purchase orders, stock receipts, work orders and stock transfers.
- Provide and maintain an adequate supply of product literature and a product information on building materials and associated inventory.
- Stock shelves and price mark them and any additional merchandise
- Clean, organize and stock showroom and counter area
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Knowledgeable of promotions by store or manufacturer
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Assist other departments and sales staff with products and services offered
- Assists with preparing and maintaining merchandise displays
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Clean, maintain and operate tools, equipment, supplies and storage areas to ensure compliance with safety regulations
- Perform other duties and responsibilities as required and assigned.
Education/Experience
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High School Diploma or GED
- Previous experience with building materials and related items preferred
- Experience with computers, emails, cash register and other office machines (POS system)
Other Requirements
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Work business hours during the week, required weekends and overtime.
- Maintenance of regular attendance
Knowledge, Skills and Abilities
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Knowledge of company products sufficient to look up/reference parts, products or components
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Excellent Verbal & Written Communication along with basic data entry/keyboard skills.
- Ability to communicated in English and Spanish preferred.
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Knowledge of principles and processes for providing customer service. This includes customer needs and meeting quality standards for services.
- Ability to concentrate and attend to detail amidst busy work environment.
- Ability to work as an individual and as a team to meet productions goals.
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Willing to obtain other training if deemed necessary in performance of responsibilities and continuing education.
Working Conditions and Physical Requirements
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Work is in a retail environment indoor and outdoor, subject to temperature variations, hazardous chemicals, mechanical parts, increased noise levels and dust.
- Employee must have clear, close vision for reading and computer/scan work. Must be able to safely squat/bend/climb. Will occasionally lift/ push/pull up to 75 lbs., grasp, talk, hear and stand/walk for prolonged periods. Job may require reaching at or above shoulder level and below waist.
Apply at: https://phx.us-west.paycomonline.net/v4/ats/web.php/portal/F072377418F390B36D012F5CE8ACE50E/jobs/9495
