POSITION SUMMARY:
Ensures efficient and accurate completion of assigned tasks by assisting in the management of, and actively participating in, the day-to-day activities assigned to the Operations department.
ESSENTIAL FUNCTIONS:
We are committed to providing equal employment opportunities and will make reasonable accommodations to enable individuals with disabilities to perform the essential functions of this role.
· Provides prompt and courteous responses to inquiries from internal customers and external clients.
· Assists in problem resolution, research requests, online banking support, and debit card programs.
· Provides direct client assistance with online banking, business online banking, wire transfers, ACH, remote deposit capture, debit card inquiries, and other cash management products, as well as general account assistance.
· Accurately and efficiently processes and logs all incoming and outgoing wire transfer transactions to include OFAC screening.
· Performs additional daily tasks, to include non-post items, returned deposited checks, ACH entries, debit card transactions, account maintenance, and bill payment transactions.
· Completes a daily review of all Director reports, as assigned in the deposit operations, debit card, and online banking queries. Assists the Deposit Operations Manager to resolve any exceptions.
· Creates new Business Online Banking client profiles in Access Manager and adds or maintains various cash management products and services as approved by the Director of Business Banking.
· Assists with employee training in relation to operations activities, online banking, debit card processing, and BSA, as requested by Bank management.
· Monitors cash transactions, wire transfers, negotiable instruments, subpoenas (and similar requests), and electronic banking activity to identify unusual activity.
· Timely completion of assigned training.
· Performs all duties as assigned of which the position is qualified.
· Other duties as appropriately assigned.
The above description covers the most significant responsibilities but does not exclude other occasional responsibilities and accountabilities.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
· Bachelor’s degree, or a minimum of two years of banking, mortgage, or business analysis experience.
· Possesses working knowledge of financial services and intellectual curiosity to better understand how systems and processes work.
· Ability to analyze and resolve problems.
· Displays ability to work in a fast-paced environment, independently or as part of a team.
· Attention to detail and accuracy.
· Professional appearance and positive attitude.
· Proficiency with Microsoft Office products.
· Ability to work in a collaborative, team-oriented environment with common goals
· Cheerful outlook and willingness to be a team player.
· Able to handle sensitive or confidential matters with discretion and privacy.
· Excellent communication skills.
SUPERVISORY RESPONSIBILITIES:
None
PHYSICAL DEMANDS/WORK ENVIRONMENT:
The employee must be able to sit or stand for extended periods, operate a computer keyboard and mouse, reach at or below shoulder level, lift up to 25 lbs., and perform light pushing/pulling. Close vision is required for computer work. The work environment is moderately noisy and may require occasional standing or walking between workstations.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.
Pay: $26.00 - $34.00 per hour
Work Location: In person
