The Operations Manager is second in charge in the building and assists the General Manager with the overall management, promotion, and operation of the facility, including screenings, red carpet events, receptions, P&L/financial management, marketing, staffing, and day-to-day operations of the historic building.
What we look for in an Operations/Events Manager
- Motivated, achievement-orientated individual with the ability to positively connect with guests, employees, the client, and corporate office personnel.
- Knowledge and experience to easily recognize opportunities to improve the operations of the theatre.
- Passion for and commitment to the theatrical industry.
- Pride in providing exceptional service to meet all the needs of our guests.
- Thrives working in a fast-paced, rewarding environment.
Operations Duties & Responsibilities
- Handle day-to-day tasks such as performing opening and closing procedures, cash handling, and performing nightly and weekly inventories.
- Assist in creating an environment that consistently provides high levels of customer service.
- Resolve guest concerns regarding service, film, concessions products, facility condition, overall experience, and more.
- Proficient in all the functions of the POS system.
- Identify system improvements and implement changes with approval of the General Manager.
- Manage all marketing materials as directed by the client and corporate personnel.
- Handle floor operations such as allocating resources effectively, recognizing and anticipating problems, and reacting quickly to provide solutions.
- Complete reports accurately and in a timely manner.
- Accomplish human resource objectives by recruiting, selecting, orientating, training, assigning, scheduling, coaching, counseling, and disciplining employees when necessary.
- Communicate job expectations to staff -- plan, monitor, appraise, and review job performance and enforce policies and procedures.
- Control costs by ordering proper amounts of product according to business levels and minimizing waste (spoilage/damage).
- Ensure the highest quality products and achieve accurate product inventories.
- Ensure outstanding on-screen presentation.
- Maintain a safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures and overseeing stage operations. Comply with all legal regulations.
- Practice safety standards when operating equipment and using chemicals.
- Manage, coordinate, and respond in a timely manner to all requests from the client and the corporate office.
- Respond quickly to emails and calls.
- Timely communicate any issues/incidents to the General Manager.
- Delegate projects and assignments to others and follow up on the performance and completion of tasks.
- Demonstrate ownership of all the responsibilities and operations of the theatre within corporate office and client guidelines.
Screenings, Red Carpet Events, Receptions Responsibilities
- Prepare and coordinate with the client and corporate staff for all types of events. This includes, but is not limited to staffing, fees, supplies, equipment rentals, security, catering, etc.
- Handle calendar tracking of all events and all functions to set up events in the ticketing system if needed.
- Must have the ability to adapt to changes in schedules and events.
- Remain professional when encountering VIP guests.
- Coordinate all operations between clients and various in-house staffing and vendors.
- Supervise all staff during events (ticketing, security, ushers, caterers, backstage, green room, etc.).
- Approve, with the client and the corporate staff, all aspects of events prior to the day of the event.
- Delegate effectively to ensure the entire operation runs smoothly while being accessible during events to resolve issues that might arise.
- Analyze each event’s performance and forward any required reporting on the event to the client and the corporate office.
Requirements
- Must possess excellent communication skills.
- Must be a team player and have good leadership skills.
- Must have reliable transportation.
- Hours to include nights, weekends, and holidays.
- Minimum 5 years in customer service.
- Minimum 3 years’ experience as a manager in theatrical/event related business.
- Advanced knowledge of MS Office.
- Strong organizational planning and time management skills.
- Must be able to carry up to 50lbs.
- Must be able to stand and walk for prolonged periods.
Pay: $77,000.00 - $89,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
