Urban Upbound
Intake Coordinator - Jobs-Plus Astoria
Founded in 2004, the mission of Urban Upbound is to provide residents of public housing neighborhoods and other low-income New Yorkers the tools and resources needed to achieve economic mobility and self-sufficiency, and to break cycles of poverty. Urban Upbound advances its mission through five integrated programs: employment services, financial counseling, youth development/college and career access, the Urban Upbound Federal Credit Union, and community revitalization services.
In 2013, Urban Upbound launched the Jobs-Plus Astoria program to ensure a steady flow of job opportunities available to members of the Astoria Houses community. Every year, we assist over 200 NYCHA residents in gaining employment in various high-growth NYC industries, including technology, construction, and hospitality. Jobs-Plus is a proven place-based employment program designed to increase the earnings and employment of working age public housing residents.
Reporting to the Assistant Director of the Jobs-Plus Astoria program, the Intake Coordinator is a key full-time member of the team as they serve as gatekeeper to the program and are responsible for providing customer service to Jobs-Plus members and general administrative support to the team.
Responsibilities
- Providing general information regarding program objectives, services, and requirements via phone, email, and in-person walk-ins
- Creating, updating, and maintaining organized intake files and program records
- Conduct orientations for potential new members; record attendance
- Maintaining a resource guide of local service providers and refer members to these as needed
- Scheduling a high volume of appointments and follow up on “no-shows”
- Managing multiple program calendars
- Assist with preparing workshop materials (e.g., photocopying, collating, stapling, etc.)
- Tracking data and progress in Salesforce in real time
- Ordering supplies and issuing work-orders to facilities management personnel
- Working proactively and taking initiative to support the varying needs of the team and senior leadership
- Assist outreach team with outreach efforts
- Other tasks as assigned by Assistant Director and Urban Upbound leadership
Qualifications
- Associate degree required; Bachelor's degree preferred
- 1-2 years of work experience in an office setting
- Bilingual Spanish preferred
- Strong project management skills, including managing competing priorities and meeting deadlines
- Computer proficiency in Microsoft Office, Google Apps, Internet Research, and social media
Outcomes-driven, strong analytical skills with experience using data to inform programmatic decisions
- Highly motivated, with proven capacity to work independently, take initiative, and thrive in a high-paced entrepreneurial environment
- Flexible, with availability to work a weeknight and occasional Saturdays
- Passion for social justice
Urban Upbound is an equal opportunity employer and welcomes candidates of all backgrounds.
Job Type: Full-time
Pay: $42,000.00 - $45,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Astoria, NY 11102 (Required)
Ability to Relocate:
- Astoria, NY 11102: Relocate before starting work (Required)
Work Location: In person
