The Market Leader plays a key role in overseeing and driving the success of multiple Salon Lofts locations within a designated market. The primary focus of the Market Leader is to lead, develop, and support Loft Owners (independent beauty professionals) by providing business guidance, fostering a vibrant community, and ensuring the locations meet financial and operational goals. This role requires a blend of leadership, operational management, and a passion for the beauty industry.
Responsibilities:
Occupancy & Leasing
· Execute the market strategy for leasing spaces to licensed industry professionals, focusing on achieving occupancy and revenue goals within the local market.
· Actively manage a pipeline of prospective lease candidates, consistently following up to close deals and fill available spaces.
· Implement marketing and outreach strategies to attract new Loft Owners and maintain full occupancy.
· Maintain a strong social media presence to engage and network with prospective loft owners. Brand Standards & Facility Maintenance
· Ensure that all locations meet company brand standards in terms of cleanliness, organization, and overall appearance.
· The Market Leader is responsible for addressing reasonable maintenance and cleaning tasks during each visit, such as changing light bulbs, cleaning walls, sweeping lofts, and covering windows in under-construction spaces
· Conduct regular facility walk-throughs to identify and address any maintenance or operational issues, working closely with the facilities team to ensure swift resolution, escalating to Regional Manager as needed.
Loft Owner Relationship Management
· Build and maintain strong relationships with salon professionals, serving as their main point of contact and ensuring their experience is positive.
· Proactively engage with Loft Owners to understand their needs and provide solutions to any concerns, improving overall satisfaction.
· Foster a sense of community among the salon Loft Owners, driving engagement and loyalty through regular interactions.
· Quarterly audit of LO participation in SL offerings (online scheduler, rent rewards, Intuit, etc.) to identify coaching opportunities and increase adoption Event Planning & Execution
· Plan, coordinate, and execute monthly events aimed at engaging the salon professionals and building a supportive community.
· Ensure events align with brand values and offer Loft Owners opportunities for networking, growth, and enhancing their salon business
· Develop strong external partnerships with brand reps for networking and referral opportunities. · Present monthly at beauty schools to create pipeline for future industry professionals Retention & Attrition Management
· Identify potential attrition risks and take proactive measures to retain existing Loft Owners.
· Work closely with the Regional Manager to implement strategies that improve Loss Owner retention and reduce turnover.
· Monitor arrears notices and meet with affected LO’s Sales & Lead Management · Implement sales strategies provided by the Regional Manager and National Sales and Education Trainer to improve leasing performance.
· The Market Leader is responsible for maintaining detailed and up-to-date lead records in SalesForce.
· Maintain accurate records of all sales activities, prospecting efforts, and Lease agreements
· Regularly update the prospect pipeline, ensuring timely follow-up and tracking the progress of each potential Loft Owner in SalesForce.
· Engage and network with licensed professionals outside the salon space to prepare for future loft openings. Performance Tracking & Reporting
· Report on local market performance, including occupancy rates, sales activities, and leasing progress.
· Monitor key performance metrics, adjusting sales efforts to ensure local market goals are met. Facility Operations & Problem Solving
· Ensure that the facility operates smoothly, resolving any issues promptly and with minimal disruption to the Loft Owner’s experience.
· Work with vendors, facilities teams, and other departments as needed to maintain the overall functionality and appearance of the space.
Job Type: Full-time
Pay: $65,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Work Location: On the road
