Our established, growing practice needs upbeat, people-focused individuals to help our patients have the best possible experience — whether that's the moment they walk through our door or the moment they call in. We're hiring for two connected roles: Front Desk and Call Center, both built around one thing — exceptional customer service.
This position is perfect for someone who loves interacting with people, thrives on multitasking, and wants to be part of a team of professionals. We offer the stability of a career in healthcare with a healthy work/life balance!
Prior healthcare or medical office experience is a plus, but not required. We offer paid training for the right person with a great attitude, a helpful heart, and a love of learning — welcome to the Strong Vision Center Exceptional Standard of Care!
Where You Could Work
Front Desk — You're the first face our patients see. You set the tone for their visit, keep things running smoothly, and make sure every patient feels welcome and taken care of from check-in to check-out.
Call Center — You're part of a collaborative team of 2–3 coordinators handling incoming calls, processing contact lens orders, following up with doctors on patient requests, and re-engaging patients who need to schedule. It's fast-paced, team-oriented, and a great fit for someone who's great on the phone and enjoys problem-solving.
Many of our team members cross-train across both roles as part of their career growth with us — so wherever you start, there's room to grow.
Some of Your Duties
- Making sure patients feel welcome and well taken care of, in person or on the phone
- Pleasantly answering questions, addressing or documenting concerns, and scheduling appointments for existing and potential patients
- Answering incoming calls, taking messages, and completing patient outreach (including re-engagement calls)
- Processing contact lens orders and following up with doctors on patient requests
- Reviewing and organizing patient medical charts for accuracy and authenticity
- Assisting with pre-testing, chart documentation, and troubleshooting prescription issues to set doctors and patients up for a successful appointment
- Assisting in opening and closing the office
- Understanding and respecting patient privacy laws
- Participating in consistent cross-training for optimal career growth (offered and expected)
If This Sounds Like You, Please Apply!
- You get along great with anybody, are full of energy, and people feel charged up just being around you.
- You are attentive, detail-oriented, organized, and your work reflects all of these characteristics.
- You are comfortable with technology (being open to learning is key) and can communicate verbally and in writing in a positive, professional manner.
- You're known for doing what you say you're going to do — no excuses! Your reputation for honesty and integrity is legendary.
- You don't know the meaning of "someone else's problem" or "that's not my job." You're always willing to jump in and help.
- You take pride and ownership in your work — whatever you do, you do it well.
- You are openly grateful to the people around you and see yourself as an integral part of your team's success (because we will).
- You're always up for learning something new, and you master new skills quickly.
- You love to see other people happy and thriving, and you'll do whatever you can to help them get there.
About Us
Strong Vision is a fast-paced eye care practice. We love coming to work every day because we love what we do, and we've built an office culture that can't be beat. If you're looking to join a team that feels like family, where your efforts will always be appreciated, and where you'll be valued for the amazing person you are, apply now!
We Offer (Upon Eligibility)
- Healthcare and In-House Vision Benefits
- 401(k), Profit Sharing
- Paid vacation and holidays
- Training, Certification
- Commission
If you want a career where you can literally help the people in your community have better lives, this is the job for you.
We value your time, so we'll be back in touch with you very quickly.
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
Application Question(s):
- What stood out to you in our job posting?
- Our office is open Monday, Wednesday, Thursday, and Friday from 9:00 AM–6:00 PM, and Tuesday from 8:00 AM–7:00 PM. This position requires availability during all business hours. Are you able to meet this availability requirement?
Work Location: In person
