Role Overview
Ecosave designs, delivers, and supports energy and smart-building solutions that improve comfort, reliability, efficiency, and operating cost. Our Service team works alongside a 24/7 National Operations Center (NOC) to support commercial, healthcare, education, senior living, and industrial customers across a growing national portfolio. This senior individual-contributor role is trusted with Ecosave's most complex BAS events, customer escalations, technical review, and field coaching. You will lead diagnosis across controls, HVAC equipment, networks, servers, and integrations; protect live systems through disciplined change control; and raise Service and NOC capability. Senior status reflects technical authority and judgment, not automatic people-management authority.
Core Responsibilities
Technical Service Delivery
- Lead complex, high-impact, recurring, or multi-system BAS events remotely and onsite; establish the diagnostic strategy, coordinate contributors, and maintain customer ownership through resolution.
- Diagnose advanced interactions among BAS controllers, networks, servers, databases, workstations, HVAC equipment, electrical interfaces, and third-party systems.
- Review sequences, program logic, graphics, databases, alarms, trends, network architecture, and live operating data; implement authorized changes with backups, testing, rollback planning, and post-change verification.
- Produce defensible root-cause analyses and corrective plans for repeat failures, unstable sequences, communication problems, nuisance alarms, and reliability risks.
- Lead controls health reviews, advanced preventive maintenance, calibration strategy, database and backup reviews, limited commissioning, and service-turnover validation.
Customer Ownership, Documentation & Administration
- Serve as a technical escalation point for the NOC and field team, including after-hours and mission-sensitive conditions.
- Coach Level I and II technicians through paired troubleshooting, field demonstrations, ticket review, and knowledge transfer without replacing their ownership.
- Act as the senior technical contact during customer escalations; translate complex findings into clear risk, operational impact, options, and next steps.
- Complete service records, time entries, and expense reports on time; provide field-verified scope, labor, materials, risk, and exclusions for repairs, retrofits, and small projects.
- Improve troubleshooting guides, approved methods, checklists, documentation examples, and lessons learned; coordinate with engineering, contractors, IT, vendors, projects, and customer stakeholders.
Safety, Security & Stewardship
- Protect credentials, data, backups, tools, test equipment, parts, and the assigned vehicle; escalate cyber risk, stop unsafe work, and support rotating on-call escalation coverage.
Qualifications
Required
- High school diploma or equivalent.
- Six or more years of progressive hands-on experience servicing, programming, commissioning, or troubleshooting commercial HVAC controls and building automation systems, or equivalent demonstrated mastery through manufacturer training and complex field experience.
- At least three years independently owning BAS service calls, including control-program changes, network troubleshooting, customer communication, and verified closeout.
- Advanced knowledge of commercial HVAC systems, DDC control theory, electrical fundamentals, field devices, sequences of operation, and controls-to-equipment interaction.
- Advanced ability to use trends, alarms, live data, program logic, field measurements, drawings, and operational history to isolate root cause across multiple systems.
- Proficiency on at least one major commercial BAS platform and the ability to diagnose unfamiliar platforms methodically.
- Strong practical knowledge of BACnet/IP, BACnet MS/TP, Ethernet and IP networking, third-party integration, server connectivity, and customer IT/cybersecurity boundaries.
- Demonstrated ability to lead technical incidents, communicate with demanding customers, coach technicians, and produce clear written findings and scopes.
- Valid driver's license and ability to meet company vehicle-insurability requirements.
- Ability to participate in rotating on-call escalation coverage and work occasional evenings, weekends, overtime, or overnight travel when customer conditions require it.
- Ability to satisfy customer-site screening, badging, safety, and access requirements.
Preferred
- Advanced Automated Logic WebCTRL capability, including controller programming, EIKON logic, graphics, alarming, trending, databases, commissioning tools, and ARCNET or BACnet field-bus troubleshooting.
- Niagara N4 certification or advanced experience with Carrier, Johnson Controls, Siemens, Schneider Electric, Trane, Delta Controls, or other commercial BAS platforms.
- Experience leading complex BACnet, Modbus, network, server, database, cloud-hosting, or third-party integration troubleshooting.
- Technical certificate, associate degree, or bachelor's degree in HVAC, controls, electronics, electrical engineering technology, networking, or a related discipline.
- Relevant manufacturer certifications, OSHA 30, NFPA 70E training, or recognized controls, networking, and safety credentials.
- Experience supporting healthcare, laboratories, education, senior living, industrial, data-center, or other occupied and mission-sensitive environments.
- Experience scoping service repairs and retrofits, reviewing technical work, delivering customer training, or leading system-to-service turnover.
Performance & Development
What Success Looks Like
- Resolves or materially advances the Service team's hardest technical incidents with controlled risk and clear customer ownership.
- Reduces recurring issues through root-cause correction, durable standards, and useful lessons learned.
- Raises technician and NOC capability through coaching that creates independence rather than dependency.
- Produces technically accurate scopes, reviews, documentation, and customer explanations that leadership can rely on.
- Models prepared execution, durable technical work, complete documentation, and disciplined closeout during normal work and escalations.
Career Path
Level III is a senior individual-contributor destination, not a temporary stop on the way to management. The role does not inherently carry direct reports, hiring authority, performance-management duties, or departmental ownership. A future Lead, Supervisor, or Manager role should be separately defined and selected for leadership capability, business accountability, and organizational need.
Working at EcosaveWhy Join
- Work across service, optimization, energy performance, and smart-building technology rather than one narrow product lane.
- Operate with practical support from Service leadership, coordination, engineering, experienced technicians, and the 24/7 NOC.
- Build deeper platform expertise through role-based manufacturer training, certification, and hands-on development.
- Help shape a growing national Service organization while building a long-term technical career path.
Benefits, Development & Field Support
Employee benefits and incentive eligibility: 20 days of paid time off annually; separate paid sick leave in accordance with company policy; medical and dental insurance; and access to Ecosave's 401(k) retirement plan. Eligible to participate in Ecosave's annual performance-based incentive plan, subject to applicable plan terms and company, departmental, and individual performance.
Professional development: Up to $4,000 per employee annually for approved manufacturer training, technical certifications, continuing education, and professional development that supports current performance and future growth.
Company-provided field support: A company service vehicle for business use; a company-issued laptop and mobile phone; tools and test equipment required for the role; company-provided uniforms; and a safety boot allowance twice each year.
Benefit and incentive eligibility, coverage, allowances, and program terms are governed by applicable plan documents and company policy.
Physical and Work Environment
This field role works in mechanical rooms, rooftops, construction areas, and occupied commercial or industrial facilities. With or without reasonable accommodation, the employee must be able to move through sites; use ladders or lifts when trained and authorized; stand, walk, bend, kneel, reach, and work at height; use hand and electronic test tools; and lift or carry up to 50 pounds. Work may involve heat, cold, noise, dust, operating equipment, and required personal protective equipment.
Equal Opportunity and Role Scope
Ecosave is an equal opportunity employer and considers qualified applicants without regard to legally protected characteristics. Reasonable accommodations are available during hiring and employment. This description summarizes the primary responsibilities of the position; responsibilities may evolve with customer and business needs.
Pay: $100,000.00 - $130,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Relocation assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Application Question(s):
- Do you have six or more years of progressive hands-on experience servicing, programming, commissioning, or troubleshooting commercial HVAC controls and building automation systems, or equivalent demonstrated mastery through manufacturer training and complex field experience.
- Do you have at least three years independently owning BAS service calls, including control-program changes, network troubleshooting, customer communication, and verified closeout.
- Will you now or in the future requite Visa sponsorship?
- Do you have advanced knowledge of commercial HVAC systems, DDC control theory, electrical fundamentals, field devices, sequences of operation, and controls-to-equipment interaction.
Work Location: In person
