PROJECT MANAGER
Neat NC | Transitions Reimagined
Wake Forest, NC | Part-time to Full-time, Project-Based, W-2 | Starting at $25.00 per hour
Are You a Natural Leader Who Can Turn Chaos Into Calm?
Neat NC is looking for an energetic, organized, dependable, and confident Project Manager to join our growing team. We are not a traditional moving company. We don't move furniture or transport household belongings. Instead, we specialize in helping clients navigate home transitions through custom organization projects, organized whole-house move-outs, and whole-house move-ins.
ABOUT THE PROJECT MANAGER POSITION
The Project Manager is the onsite leader and operational owner of the project. You will lead professional teams of Home Specialists and Logistics through projects ranging from premier custom organization work to large-scale, multi-day whole-house organized move-outs, and premier move-ins. You will work directly with our Client Experience Manager (CXM) to ensure our clients' needs and expectations are not only met but exceeded.
The PM and CXM work together as a team.
The CXM is responsible for the overall client relationship and experience, while the PM is responsible for exceptional onsite execution, team leadership, productivity, adherence to policies and procedures, quality control, communication, problem-solving, team development, and project completion.
This is a leadership position. Think of this as a ‘clipboard’ position with occasional hands-on work.
You will work alongside your team, direct the work, solve problems, coach and encourage team members, monitor progress, communicate with management and the CXM, and make sure the finished project reflects the Neat NC standard. You will identify and implement efficiencies throughout the project lifecycle.
Your ability to guide, encourage, and motivate the team directly impacts the client's experience. You must be comfortable communicating when and how team members need to improve. Your feedback should be factual, fair, constructive, and focused on helping the team member succeed.
MONITOR PROJECT PRODUCTIVITY
The PM is responsible for keeping the project moving.
You will continuously evaluate:
- Are we on schedule?
- Is the team working efficiently and following policy?
- Are people staying productive?
- Is someone stuck?
- Is something slowing us down?
- Do assignments need to change?
- Are we going to complete the project on time?
- Are we meeting the client's expectations?
When the team falls behind, the PM is expected to take action.
This may mean:
- Reassigning team members.
- Changing the workflow.
- Adjusting priorities.
- Providing additional direction.
- Coaching a team member.
- Communicating with the CXM.
- Escalating an issue to management.
You are responsible for the success of the project—not just your individual tasks.
WHAT WE ARE LOOKING FOR
We are looking for someone who is:
- A natural leader
- Highly organized
- Dependable
- Punctual
- Energetic
- Physically capable
- Detail-oriented
- Accountable
- Professional
- A strong communicator
- A problem solver
- Comfortable giving direction
- Comfortable receiving direction
- Comfortable providing constructive feedback
- Comfortable addressing performance issues
- Able to remain calm under pressure
- Able to manage multiple priorities
- Able to work independently
- Team-oriented
- Adaptable
- Client-focused
- Someone who takes ownership
Most importantly:
We need someone who sees what needs to be done and takes responsibility for getting it done.
APPLY TODAY
Please submit your resume and tell us why you believe you would be an excellent fit for the Project Manager position at Neat NC.
Neat NC is an equal opportunity employer.
Pay: From $25.00 per hour
Benefits:
Application Question(s):
- Reliable Transportation (Required): Do you have dependable personal transportation that will allow you to arrive at scheduled projects on time? Please note that Uber, Lyft, and other rideshare services do not satisfy this requirement.
- (Required) Why are you interested in working with Neat NC as a Project Manager, and what specifically about our company, our approach to client service, and this role appeals to you?
- (Required) What is one thing about yourself that makes you an outstanding candidate for this key role of Project Manager? Please provide a specific example that demonstrates your answer.
- (Required) What days and times are you available to work?
- (Required) Have you had a chance to visit our Instagram page, @neat.nc, to get a better understanding of who we are, what we do, and the level of service we provide to our clients?
Work Location: In person
