Guest Service Support Expert/ Runner
Job Summary
Join our vibrant team as a Guest Service Support Expert/Runner at our dynamic hotel location! In this lively role, you'll be the heartbeat of guest satisfaction, ensuring seamless food and beverage service, efficient support for culinary operations, and a welcoming atmosphere for all visitors. Your energy and attention to detail will help create memorable experiences, making every guest feel valued and cared for. This position offers an exciting opportunity to develop hospitality skills while contributing to a lively, team-oriented environment.
About PRISA Hospitality
PRISA Hospitality is a leading hospitality management company based in Puerto Rico, specializing in hotel, food and beverage and entertainment centers. Our team of professionals is committed to maximizing the performance and potential of every property under management, with a relentless focus on driving revenue and optimizing profitability.
PRISA Hospitality is the hospitality management arm of PRISA Group, a family-owned, Puerto Rico-based builder, developer, investor and operator of green residential communities, luxury and premium hospitality projects and entertainment venues. PRISA Group has overseen the development and construction of nearly $2.9 billion in real estate projects in Puerto Rico and Florida in the hospitality, entertainment, commercial, healthcare, education and residential segments over the last 40 years. The firm has delivered over 3,000 residential units and 1,200 hotel rooms.
PRISA Hospitality currently manages the DISTRITO T-Mobile entertainment complex, Aloft San Juan, Hyatt Place Bayamón, Hyatt Place Manatí, Fairfield By Marriott Luquillo Beach and Barullo Taberna Española. It is also the manager of the Homewood Suites by Hilton / Hampton By Hilton San Juan, currently under construction.
At PRISA Group we believe that our people are our greatest asset. We foster a culture of accountability, collaboration, service excellence, and professional growth, creating an environment where team members feel valued and empowered.
Principal Responsibilities
- Deliver food and beverages promptly from the kitchen or bar to guest tables, ensuring accuracy, quality, and presentation standards are met.
- Verify food orders for completeness before delivering them to guests.
- Assist with final plate presentation and service preparation as directed by the culinary team.
- Maintain cleanliness and organization of dining areas, service stations, and food service areas throughout each shift.
- Clear, clean, and reset guest tables promptly to maintain a welcoming dining environment.
- Provide friendly, professional, and attentive service by responding promptly to guest requests and collaborating with servers to ensure guest satisfaction.
- Assist with transporting supplies, equipment, dishes, and other operational items using proper safety procedures.
- Support banquet, catering, and special event operations as assigned.
- Collaborate effectively with culinary, stewarding, and front-of-house teams to ensure seamless service.
- Follow all food safety, sanitation, health, and workplace safety regulations.
- Maintain professional appearance and comply with company policies, grooming standards, and service expectations.
- Perform other duties as assigned to support Food & Beverage operations.
Key Credentials and Experience
· High school diploma or equivalent preferred.
· One (1) year of experience in a hotel, restaurant, resort, or hospitality environment preferred.
· Previous experience as a Food Runner, Busser, or Server Assistant preferred.
· Knowledge of food safety and sanitation standards preferred.
· Excellent communication and teamwork skills.
· Ability to multitask in a fast-paced environment.
· Ability to stand and walk for extended periods.
· Ability to lift up to 25 pounds independently and up to 50 pounds with assistance.
· Bilingual (English and Spanish) preferred.
· Flexible availability, including weekends and holidays.
Why Join Us
At PRISA Hospitality, we believe in developing talent from within. We offer opportunities for growth, exposure to world-class hospitality brands, and the chance to be part of transformative projects in Puerto Rico’s tourism and entertainment industry.
This role offers the opportunity to be part of a dynamic hospitality team dedicated to delivering exceptional guest experiences while supporting one of Puerto Rico's leading hotel management companies. We offer a dynamic and collaborative work environment, competitive compensation, and the opportunity to grow within a respected Puerto Rico-based organization with global brand partnerships.
We invite qualified hospitality professionals who are passionate about guest service and creating memorable experiences to apply and join our team.
Disclaimer
This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as business needs evolve.
EEO Statement
We are an equal employment opportunity employer
Pay: $12.00 per hour
Benefits:
Work Location: In person
