Agent Services & Call Coordinator
Keller Williams Realty | Norman, OklahomaFull-Time | Entry-Level | Growth Opportunity
Who We Are
Keller Williams Realty is more than a real estate office. We are a community of entrepreneurs who believe that who we are in business with, matters.
Our office is built around growth, learning, collaboration and helping people reach their potential. Our leadership team works to create an environment where real estate professionals can build stronger businesses while being surrounded by people who genuinely want to see them succeed.
We are looking for someone special to become an important part of that environment.
Who We’re Looking For
This position is often the first impression of our office and one of the people our agents rely on most.
We are looking for someone who is energetic, dependable, organized and genuinely enjoys helping people.
But even more importantly, we are looking for a problem solver and self-starter.
The right person doesn't wait to be told about every little thing that needs attention. They notice it. They ask questions. They look for solutions. They follow through.
They take pride in their work and care about the experience they create for others.
You don't have to know everything coming into this position. This is an entry-level opportunity, and we will teach the right person our systems and processes.
What we can't teach as easily is attitude, initiative, curiosity and ownership.
You might be our person if your natural response is:
“I may not know how to do that yet, but I'll figure it out.”
What You’ll Do
This role combines Agent Services, Call Coordination and office support. No two days will look exactly the same.
You will:
- Serve as a warm and welcoming first point of contact for agents, guests and vendors
- Answer and properly route incoming phone calls with professionalism and friendliness
- Build relationships with our agents and help connect them with the resources they need
- Make outgoing calls to agents regarding classes, events, office activities and opportunities
- Assist with onboarding new agents and creating a great transition into our Market Center
- Support agent orientation and onboarding processes
- Coordinate classes, meetings and office events
- Manage RSVPs, reminders, calendars and event logistics
- Assist with Market Center communications, newsletters, emails and text updates
- Help create flyers, Canva graphics and basic marketing materials
- Support office social media and culture-building activities
- Assist with agent recognition, celebrations and special events
- Troubleshoot basic technology and office equipment issues
- Maintain an organized, professional and welcoming office environment
- Assist the leadership team with projects, systems and day-to-day needs
- Help maintain records, contact information and internal office systems
- Learn additional responsibilities as your skills and abilities grow
What Success Looks Like
A great person in this role:
- Sees a problem and looks for a solution
- Takes initiative without needing constant direction
- Moves with a sense of urgency
- Follows through and finishes what they start
- Keeps details organized
- Learns new systems quickly
- Handles multiple priorities without becoming overwhelmed
- Communicates clearly and professionally
- Enjoys working with people
- Brings positive energy into the office
- Takes pride in doing even the small things well
- Is comfortable asking questions when they don't know something
- Looks for ways to make the office and the people around them better
Skills & Qualifications
- High school diploma or equivalent
- Strong verbal and written communication skills
- Comfortable speaking with people by phone and in person
- Basic computer and technology skills
- Ability to learn new technology and systems
- Strong organizational and time-management skills
- Dependable and able to follow through
- Canva, Google Workspace, social media or real estate experience is helpful but not required
- Most importantly: a positive attitude, strong work ethic and willingness to learn
Growth Opportunity
We want this to be more than someone's next job.
For the right person, this position provides an opportunity to learn about business, leadership, operations, marketing, technology and the real estate industry while working alongside successful business owners and real estate professionals.
As you demonstrate ability, initiative and leadership, there will be opportunities to take on additional responsibilities and grow within the organization.
Before You Apply
Ask yourself:
Do I need someone to tell me every next step, or am I the kind of person who sees what needs to be done and takes ownership of it?
If you enjoy helping people, solving problems, learning new things and being part of a team where your contribution matters, we would love to meet you.
Application Question
Along with your résumé, please answer this question:
Tell us about a time you saw something that needed to be done at work, school or in your personal life and took care of it without being asked. What did you do?
Pay: $15.00 - $17.00 per hour
Work Location: In person
