Job Summary
We are seeking a dynamic and detail-oriented Luxury Jewelry Operations & Client Care Coordinator to join our team. This role is vital in ensuring seamless daily operations, exceptional client service, and efficient management of administrative tasks within our luxury jewelry business. The ideal candidate will thrive in a fast-paced environment, demonstrate excellent organizational skills, and possess a passion for delivering outstanding customer support. This paid position offers an exciting opportunity to be at the heart of a prestigious brand, supporting both operational excellence and personalized client experiences.
Duties
- Manage front desk responsibilities, including greeting clients, answering multi-line phone systems, and directing calls with professional phone etiquette.
- Oversee office management tasks such as filing, data entry, calendar management, and maintaining organized spreadsheets using productivity software like Microsoft Office.
- Coordinate client appointments, schedule meetings, and handle calendar management to ensure smooth daily operations.
- Utilize computer skills and technical proficiency to process transactions using QuickBooks and maintain accurate records of sales, inventory, and client information.
- Provide exceptional customer service by assisting clients with inquiries, supporting their needs via phone or in person, and ensuring a memorable luxury experience.
- Support administrative functions including clerical tasks, document preparation (word processing), and filing to keep the office running efficiently.
- Assist with product management tasks such as inventory updates, product descriptions, and ensuring all client communications are handled promptly and professionally.
Experience
- Prior office management or administrative experience in a luxury retail or jewelry environment is preferred.
- Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel), spreadsheets, and productivity software.
- Excellent organizational skills with the ability to multitask effectively in a fast-paced setting.
- Demonstrated customer service skills with a focus on personalized client communication and support.
- Previous experience handling multi-line phone systems, data entry, clerical tasks, and front desk responsibilities is highly valued.
Join us to be part of an inspiring team dedicated to excellence in luxury jewelry retail! We’re committed to fostering a vibrant work environment where your organizational talents and passion for client care can truly shine.
Pay: $22.00 - $25.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
