At Episcopal Community Services (ECS), employees work with participants who may be experiencing homelessness, behavioral health conditions, substance use challenges, and other difficult life circumstances. While this work is meaningful and mission-driven, it can at times be stressful, demanding, or unpredictable. Employees are expected to exercise sound judgment, remain aware of their surroundings, follow established safety, communication, and de-escalation procedures, participate in all required trainings, and promptly report incidents, threats, injuries, or unsafe conditions, in accordance with ECS policies and procedures.
This position is a fully onsite, client-facing role that requires in-person interaction and direct service delivery to participants at ECS program locations. Due to the essential nature of the duties and the need for consistent in-person engagement with clients, remote work or work-from-home arrangements are not available for this position.
SUMMARY OF DUTIES AND RESPONSIBILITIES:
Provides short-term case management (open cases from 3 – 6 months) services to seniors and adults with disabilities who may be homeless from the central city area. Must have 40 – 60 active cases per month. Responsible for providing support services such as assessment, counseling and appropriate referrals. Will work with both homeless and non-homeless clients from the DAAS Office of Aging (OOA) Centralized Intake and Waitlist System as assigned by the CKSC Case Management Program Manager. Co-facilitate support group meetings for homeless and formerly homeless consumers.
Will work with HSH and all partner agencies to exit participants into appropriate housing and/or treatment, providing smooth transitions and follow up after care when necessary.
PRIMARY DUTIES AND RESPONSIBILITIES:
- Ability to navigate the Office of Aging (OOA) Centralized Intake and Waitlist System.
- Accept emergent referrals from the Centralized Intake and Waitlist System as assigned by the CKSC Case Management Program Manager.
- Utilize effective and measurable outreach methods to enroll and assess homeless and non-homeless clients from the OOA Centralized Intake and Waitlist system.
- Conduct initial intake, Comprehensive Assessment and home visits to collect information on clients needs (social, environmental, physical or mental); determine necessary services required to meet those needs through a Care Plan, Service Arrangements and Monitoring /Follow-up. Refer appropriate clients to Long Term Case Manager, as needed.
- Maintain up to date documentation in clients files regarding services provided, e.g., referrals, supportive services, in a complete and professional manner.
- Submit intakes, assessments, client notes, care plans and discharge information into the OOA Centralized Intake and Waitlist system with approval from the CKSC Case Management Program Manager.
- Must meet the Units of Service (UOS) required by the Department of Aging and Adult Services (DAAS) within the contract program period.
- Orient clients to case management, grievance policies and procedures, and case management requirements.
- Advocate with outside agencies on behalf of clients to support efforts to secure benefits, housing and resources that are essential to achieving established goals.
- Follow-up on the outcome of referrals by contacting the client and/or agency to which she/he was referred.
- Develop and maintain a professional working relationship with all community service providers, employees, volunteers and clients.
- Meet with the Clinical Consultant from Institute on Aging on a regular basis to review cases.
- Collaborate with the CKSC Case Management Program Manager in auditing client files and Centralized Intake and Waitlist System submittals.
- Attend meetings/trainings as needed.
- Perform other duties as assigned.
REQUIREMENTS:
BA/BS in Social Work, Counseling, Psychology, Gerontology or in a related human service field. Experience in case management and social services to older adults, homeless individuals, substance abusers, and/or mentally ill. This position will also require plus three (3) years progressively responsible, full-time, paid experience as a case manager, counselor, or client advocate working with the homeless, mentally ill or substance abuse populations.
OTHER:
Must secure finger image screening and annual TB screening. Must be able to meet physical requirements test. Will honor and abide by rules of the position. This position will also require use of the computer and telephone, including long periods at a desk and/or computer terminal; bend and lift up to 40 lbs. Will honor and abide by Episcopal Community Services rules and regulations, including confidentiality.
Mission Essential
- Demonstrate behavior that supports the organization’s mission, vision, and values.
- Adhere to all program, funder, and organizational policies, and procedures.
- Communicate effectively and model integrity, fairness, and ethical business practices.
ECS will consider for employment qualified applicants with arrest and conviction records as consistent with San Francisco’s Fair Chance Ordinance.
ECS celebrates diversity and is an equal opportunity employer committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: $28.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Education:
Experience:
- Social Services: 3 years (Required)
Work Location: In person
