Note: By applying to this position you will have an opportunity to share your preferred working location from the following:
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As the Manager of Systems Administration and Full Stack Operations, you will lead and empower a team of Platform Technology Leads (PTLs). Your team will serve as the ultimate platform experts and the first line of defense for the stability, configuration, and integrity of YouTube's critical customer support technology ecosystem.
In this role, you will advocate a culture of psychological safety, collaboration, and technical excellence. You will lead the operational roadmap and configuration management for our core platform systems—including Salesforce ServiceCloud, Gemini Enterprise for Customer Experience, Google Applied AI systems, and our proprietary, in-house developed support systems.
A key focus of this role is applying systems thinking to optimize the entire technology stack and ecosystem. You will not only leverage Artificial Intelligence (AI) to reshape support systems but also manage the operational framework that allows these innovations to scale. You will partner with the Head of Product and Engineering leadership to craft a unified platform strategy, ensuring that our technical roadmap is synchronized with global operational needs and executive goals.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
US: $183000 - $266000 (USD) + 20% bonus target + equity + benefits
Learn more about benefits at Google.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
