Assists Reservations Manager to oversee the entire Reservations Department. Must have full knowledge of how to perform the Reservations Consultant and Coordinator positions. Handles the reservations process for social large groups up to 12 without private dining space.
Makes weekly schedule for Reservations. Assists with weekly payroll and submits to Human Resources. Assists Reservations Agents with problems, questions, or concerns. Have a working knowledge of the Spa, Sales and Front Desk areas and how they relate to Reservations. Maintains and organizes completed credit card authorization forms. Trains all new Reservations Agents. Follows all duties of the Reservations Consultant. Follows all policies and company standards and procedures. Performs various assignments as directed by department manager. Assists with the current room status for online reservation websites. Assists with coverage for call-outs. Books groups of 8 to 12 people coming for overnight or day spa with meeting space or private dining. Assists the Reservations Manager with problem solving on guest issues/complaints.
High school diploma or GED. Minimum of 2 years experience in Reservations or Hotel Front Office. Ability to type. Must have effective verbal and written communication skills.
Ability to read, write and speak English fluently. Ability to read and interpret documents such as safety rules, operating and procedure manuals. Must be able to communicate effectively with guests and fellow associates. Ability to handle customer complaints and come to a fair and equitable solution
Ability to do basic math and use a calculator.
Ability to sit or stand for 6-8 hours at a time. Ability to travel all over the property when necessary for training or delivering necessary reports or documents.
The environment of the reservation’s office is professional, and customer service driven. The environment is one large room with up to 8 reservationists answering phones and booking reservations.
Must be flexible regarding scheduling as it is based on business demands.
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Free parking
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
