Job Description:
The General Manager (GM) is responsible for overseeing the daily operations of the dispensary, ensuring compliance with all cannabis regulations, optimizing sales performance, managing staff, and maintaining a high level of customer satisfaction. The GM will lead by example, promote a positive work environment, and drive the dispensary's success in a competitive
market.
Duties:
Oversee Dispensary Operations: Manage daily operations, including inventory management, sales, and compliance with state cannabis laws and regulations.-
Sales and Profitability: Develop sales strategies to increase revenue, monitor key performance indicators (KPIs), and implement action plans to achieve financial goals.
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Compliance Management: Ensure all operations comply with local, state, and federal regulations, including product handling, customer verification, and security protocols.
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Financial Oversight: Manage budgets, control expenses, and maximize profitability for each dispensary location through data-driven decision-making based on weekly reporting and financial analysis.
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Marketing and Community Engagement: Coordinate marketing efforts, promotions, and community outreach to enhance the dispensary’s reputation and attract new customers.
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Problem Resolution: Address and resolve any issues related to staff, customer complaints, or operational challenges in a timely manner.
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Oversee Employee Lifecycle Management: Implement and document disciplinary actions as necessary, and manage employee terminations in compliance with company policies and labor laws, ensuring professionalism and alignment with organizational goals.
Expectations:
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In-depth knowledge of Missouri cannabis laws and regulations.
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Proven leadership experience in retail, preferably in the cannabis industry.
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Excellent organizational, communication, and problem-solving skills.
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Ability to motivate and manage a team to achieve business objectives.
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Strong attention to detail and the ability to work in a fast-paced environment.
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Proficiency in point-of-sale (POS) systems and inventory management software.
Qualifications:
Experience: Minimum of 3-5 years of management experience in a retail environment, with a strong preference for experience in the cannabis industry.-
Leadership Skills: Demonstrated ability to lead, develop, and motivate a team, with a track record of achieving sales and operational goals.
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Regulatory Knowledge: In-depth understanding of Missouri cannabis laws, regulations, and compliance requirements.
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Customer Service Orientation: Proven ability to deliver exceptional customer service and resolve customer issues effectively.
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Financial Acumen: Strong understanding of retail financials, including budgeting, cash handling, and financial reporting.
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Communication Skills: Excellent verbal and written communication skills with the ability to interact professionally with staff, customers, and stakeholders.
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Problem-Solving: Strong analytical and decision-making skills to identify issues, develop solutions, and implement effective strategies.
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Technical Proficiency: Familiarity with point-of-sale (POS) systems, inventory management software, and Microsoft Office Suite.
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Flexibility: Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
