District 8 Constituent Service Rep I

City of San Antonio -
San Antonio, TX

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Job Details

Full-time
1 day ago

Benefits

Disability insurance
Health insurance
Life insurance

Qualifications

Research
High school diploma or GED

Full Job Description

Job Summary

Under general supervision, performs constituent service activities for the Council district office. Provides general information and assistance to the public, City departments and other agencies. Works with individuals, advocacy groups and other associations to provide general information or referrals for City services. Exercises no supervision.

This position is a "unclassified" position and has no disciplinary appeal rights to the Municipal Civil Service Commission. This position is likewise subject to at-will employment status and can be terminated at any time for any reason.

Work Location
City Hall, 100 Military Plaza, San Antonio, TX 78205.

Work Schedule
7:45 a.m. - 4:30 p.m.; Monday - Friday, nights or weekends

Essential Job Functions

Proactively works in the community to help identify concerns or issues.
Acts the initial point of contact between the elected official
and community residents concerned with issues arising within the
district and/or City.
Drafts responses to resident concerns and/or questions relating
to governmental operations; forwards inquiries to appropriate City
Department when necessary; and works to ensure resolution to include
closing the case.
Educates community members and representatives of various
interest groups on general policy and makes appropriate referrals for
policy interpretation as necessary.
Assists in facilitating meetings and events for the council
district.
May attend meetings with City Council, City staff, neighborhood
associations, other community groups or individuals and organizations as
required. These meetings and events may include some evening and weekend
work.
May conduct site visits for resident concerns or participate in
community outreach activities.
May aid in research as assigned.
Performs related duties and fulfills responsibilities as
required.

Job Requirements

High school diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency).
Bilingual in English and Spanish is preferred.
Councilmembers retain the discretion to evaluate and consider all
submitted applications.

Applicant Information

Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.
Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.
Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.
If selected for this position, official transcripts, diplomas, certifications, and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.

Knowledge, Skills, and Abilities

Knowledge of City structure, services, and processes.
Knowledge of the respective Council district, its' resident composition, and current trends and developments.
Skill in operating a personal computer, related applications, and the use of electronic resources.
Ability to utilize tact and discretion when interacting with other Council Offices, constituents, community groups, and the public.
Ability to provide excellent customer service and problem solving
skills.
Ability to ability to work calmly in the presence of constituents
who may express frustration or hostility.
Ability to maintain effective working relationships.
Ability to communicate clearly and concisely.
Ability to maintain professional demeanor and appearance.
Ability to perform all the physical, intellectual, and analytical
requirements of the position including decision making with or without
reasonable accommodation.

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Job Summary

Essential Job Functions

Job Requirements

Knowledge, Skills, and Abilities

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