Fern & Aurora Dessert Shop is a neighborhood bakery in Queens, NY, focused on handcrafted desserts and warm, attentive service. The shop offers a variety of baked goods, including cakes, pastries, and cookies, prepared fresh with quality ingredients. Team members collaborate closely to maintain a welcoming atmosphere and consistent product standards. Fern & Aurora values reliability, creativity, and a strong commitment to customer satisfaction. The bakery provides opportunities to learn new skills and grow within a supportive, team-oriented environment.
Role Description
The Bakery Clerk is a full-time, on-site role based at Fern & Aurora Dessert Shop in Queens, NY. This role is responsible for helping customers pick out what they would like to eat, boxing or plating the items, running the cashier, and helping the bakers as needed and helping to organize and replenish product displays. The Bakery Clerk supports food preparation tasks, maintains cleanliness and safety standards in the work and service areas, and ensures products are properly labeled and stocked. Daily responsibilities also include greeting customers, answering product questions, processing transactions, and providing courteous, efficient service at the counter. The role involves close collaboration with bakers and other staff to keep the bakery running smoothly and to deliver a consistently positive experience for every guest.
Core Qualifications
- Strong customer service skills, with the ability to communicate clearly, assist guests, and handle cash and credit card transactions accurately and efficiently.
- Ability to work at a steady pace and multitask in a fast-paced environment.
- Ability to think quickly and rationally in stressful or unsupervised situations, with strong decision-making skills.
- Ability to work well as part of a team and maintain positive relationships with coworkers. We pride ourselves on maintaining a pleasant, respectful workplace with no toxicity.
- Reliability and ability to work full-time on-site, including early mornings, evenings, weekends, and holidays as needed.
Additional Qualifications
- Knowledge of making coffee drinks is a major plus, but not required. What is required is the desire and ability to learn how to prepare our menu of beverages.
- Knowledge of food safety and sanitation guidelines; ServSafe or similar certification is a plus.
- Ability to stand for extended periods, lift up to 25 lbs, and perform repetitive tasks in a fast-paced environment.
- Previous experience in a bakery, café, or food service setting is preferred but not required; willingness to learn is essential.
- Experience in bakery environments, including familiarity with bakery operations and basic baking practices, is a significant plus—but again, not required.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Employee discount
- Paid time off
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Little Neck, NY 11363 (Required)
Work Location: In person
