Job Summary:
The Clinical Coordinator will be responsible for overseeing the daily operations of the clinical staff in the West Creek Clinic Duties include assisting in performing dermatologic procedures, quality assurance, and instrument maintenance under the supervision of the Practice Manager.
Primarily coordinates the clinical teams in the West Creek Clinic to ensure efficient and smooth operations for producing excellent feedback and patient satisfaction. The Clinical Coordinator will also ensure that all patient service standards are met and that all patients have a positive experience in the clinic. They will also be responsible for assisting the Practice Manager with implementing new practices, policies, and protocols.
Supervisory Responsibilities:
- Coach and oversee training of all new clinical staff in the West Creek Clinic
- Coordinate the clinical staff in the West Creek Clinic, General Dermatology and Mohs, and ensure that they provide excellent patient service
- Assists the Practice Manager by providing constructive and timely feedback on performance of clinical staff
Duties/Responsibilities:
- Assists administration and support staff with their assigned duties, particularly when more advanced, skilled, or sensitive work is required.
- Helps to implement policies and procedures.
- Assist clinical teams across all clinic locations by helping to uphold quality standards, protocols, and best practices. This includes staying informed on current safety guidelines and contributing to the upkeep and accuracy of clinical protocols to support a safe and compliant care environment.
- Resolve patient complaints/issues
- Monitors adherence to safety regulations.
- Assists the Practice Manager in providing field instruction for clinical staff as opportunities arise.
- Identify and resolve workflow issues that affect clinic efficiency or patient experience.
- Assist with incident reporting, quality assurance, and patient safety efforts.
- Assists clinical teams by covering Medical Assistant duties as needed to support staffing needs.
- Adds in new hires and makes sure that they are placed/scheduled with a trainer
- Adheres to Absolute Dermatology’s policies and procedures, and its code of ethics and complies with HIPAA, OSHA, and all federal and state rules and regulations.
- Complies with Absolute Dermatology’s standard for patient care.
- Assists in ordering clinical supplies as needed
- Actively listen to and comply with communications from the Practice Manager and HR
- Performs additional duties as assigned.
Required Skills/Abilities:
- Clinical expertise in Dermatology; skills in working with patients in both General Dermatology and Mohs.
- Ability to work as part of a Dermatology team
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills, with a proven ability to meet deadlines.
- Strong supervisory and leadership skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to function well in a high-paced work environment.
- Strong commitment to maintaining confidentiality and safeguarding sensitive information
- Ability to adhere to Absolute Dermatology’s employee expectations
- Knowledge of and ability to comply with all HIPAA and OSHA regulations
Education and Experience:
- 3+ years of professional experience in Dermatology/Mohs
- Certified in CPR/AED and First Aid
- LPN/RN License required
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
*In addition to the above requirements employees at Absolute Dermatology must be able to relate to other people beyond giving and receiving instructions: (a) can get along with co-workers or peers without exhibiting behavioral extremes; (b) perform work activities requiring negotiating, instructing, supervising, persuading or speaking with others; and (c) respond appropriately to criticism from a supervisor.”
Pay: $26.00 - $29.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Application Question(s):
- May we contact your current Manager/Supervisor?
Experience:
- Leadership: 2 years (Required)
License/Certification:
- LPN/ RN License (Required)
Work Location: In person
