Broward County, Florida | Full-time, on-site
This is a hands-on role for an organized, proactive Assistant Property Manager who can support daily property operations, leasing, collections, resident service, maintenance coordination, and accurate reporting.
The Opportunity
Esteem Multifamily LLC is seeking an experienced Assistant Property Manager to support the day-to-day operations of a multifamily apartment community in Broward County.
The right candidate is organized, dependable, detail-oriented, and comfortable taking ownership of assigned responsibilities. This is not strictly a desk position. You will work closely with the Property Manager, leasing team, maintenance staff, vendors, and residents to make sure issues are identified, documented, followed up on, and completed.
You should be comfortable working with residents, reviewing accounts and reports, walking the property, following up on maintenance and vacant units, enforcing policies, and keeping property records accurate and current.
Key Responsibilities
- Daily property operations: Support the Property Manager with daily community operations. Walk the property regularly and identify cleanliness, curb appeal, safety, lighting, landscaping, signage, and maintenance concerns. Document issues and follow up until completed.
- Collections and delinquency: Review resident balances and delinquency reports, contact residents regarding past-due balances, document payment commitments, follow up consistently, and assist with notices and collection procedures in accordance with company policy and applicable law.
- Leasing and occupancy: Assist with prospect follow-up, applications, screening, approvals, lease preparation, move-ins, renewals, notices, transfers, and move-outs. Monitor vacant units and upcoming availability.
- Maintenance and work orders: Review open work orders, communicate with residents and maintenance staff, track outstanding items, and follow up to make sure service requests are completed timely.
- Vacant-unit turns: Help track move-outs and make-ready progress. Maintain accurate ready dates, communicate delays, and assist the Property Manager in verifying that units are ready for leasing and move-in.
- Resident relations: Respond professionally to resident questions, complaints, maintenance concerns, account issues, and lease-related matters. Document communications and escalate significant issues to the Property Manager when necessary.
- Vendor coordination: Assist with scheduling vendors, obtaining proposals and documentation, confirming work completion, maintaining insurance and vendor records, and matching invoices to approved work.
- Invoice and purchasing support: Review invoices and supporting documentation for accuracy. Identify unusual charges, duplicate invoices, missing approvals, or discrepancies and bring them to the Property Manager's attention before processing.
- Property inspections: Participate in unit, move-in, move-out, property, and common-area inspections and maintain appropriate documentation.
- Records and compliance: Maintain accurate OneSite records, leases, notices, resident files, vendor documents, inspection records, invoices, correspondence, and other property documentation.
- Reporting: Assist with daily, weekly, and monthly reporting related to occupancy, collections, delinquency, leasing activity, renewals, notices, work orders, vacant units, and other property performance indicators.
- Team support: Work closely with leasing, maintenance, grounds, vendors, and management. Follow up on assigned tasks and communicate problems or delays promptly.
What Success Looks Like
- Resident accounts and delinquency are reviewed and followed up on consistently.
- Leasing and resident files are accurate, complete, and current.
- Open work orders and vacant units are actively tracked instead of becoming a backlog.
- Resident concerns receive timely follow-up and clear documentation.
- Property conditions are regularly inspected and problems are reported promptly.
- Notices, renewals, move-ins, move-outs, and other deadlines are not missed.
- Invoices and vendor documentation are organized and discrepancies are identified before approval.
- The Property Manager receives accurate information and does not have to repeatedly follow up on assigned tasks.
- You know what is happening on the property and can provide facts, status, and next steps when asked.
Required Qualifications
- At least 2 years of multifamily property management, Assistant Property Manager, leasing, or closely related on-site apartment experience.
- Experience with rent collection and delinquency follow-up.
- Experience with leasing, applications, renewals, move-ins, move-outs, and resident relations.
- Working knowledge of apartment maintenance operations, work orders, and vacant-unit turns.
- Strong organizational and follow-up skills with the ability to manage multiple deadlines and priorities.
- Ability and willingness to walk the property, inspect units, and work directly with residents, staff, and vendors.
- Experience with OneSite, RealPage, Yardi, AppFolio, ResMan, or another multifamily property-management platform.
- Proficiency with Microsoft Office, email, spreadsheets, and digital recordkeeping.
- Clear and professional written and verbal communication.
- Ability to handle confidential resident and financial information appropriately.
- Ability to enforce lease requirements and company policies consistently and professionally.
- Valid driver's license and reliable transportation.
Preferred Qualifications
- OneSite/RealPage experience.
- Previous Assistant Property Manager experience.
- Experience with conventional or value-add multifamily communities.
- Experience with collections, delinquency, notices, and eviction-file preparation.
- Experience coordinating maintenance, vendors, and unit turns.
- Experience with invoice review and property-level financial reporting.
- Broward County or South Florida multifamily experience.
- English/Spanish bilingual ability.
Schedule and Work Environment
Full-time, on-site position, generally Monday through Friday and designated Saturdays. Some availability may be required for property emergencies, inspections, move-in activity, or other time-sensitive operational needs.
This position requires regular interaction with residents, employees, vendors, and management and includes walking the property, inspecting apartments and common areas, and working both inside the leasing office and throughout the community.
Ideal Candidate
We are looking for someone who follows through. If you receive a resident issue, work order, delinquent account, incomplete application, vendor question, or assigned task, you track it until it is resolved.
The ideal Assistant Property Manager does not simply pass problems to the Property Manager. You gather the facts, maintain accurate documentation, communicate with the appropriate people, follow up, and help move the issue toward resolution.
Pay: $27.00 - $33.81 per hour
Language:
Work Location: In person
