POSITION SUMMARY
The Patient Experience Specialist is responsible for creating an outstanding experience for every patient from the moment they contact our office until they leave.
This position owns the front desk experience by providing exceptional customer service, maintaining an organized reception area, answering phones professionally, scheduling appointments, collecting payments, and ensuring smooth patient flow throughout the day.
This is an entry-level opportunity designed for individuals with strong customer service skills who are eager to learn dentistry and grow into advanced administrative and leadership roles.
No prior dental experience is required. We will teach the dental knowledge. We cannot teach a positive attitude, professionalism, accountability, and a desire to serve others.
Hours: 7:30am - 5:00pm Mon-Friday
ABOUT US
Our mission is to Empower dental hygienists to achieve business ownership while creating thriving practices that deliver exceptional patient care and increasing access to oral healthcare in our communities. We provide administrative support by offering services in billing, human resources, and operations. Our core values are the backbone of our business and guide our hiring process: We strive for excellence and embrace accountability in everything we do. We operate with transparency, discipline, and alignment while fostering true collaboration that drives growth and delivers meaningful results. We put the needs of our patients and team members first by stepping up to serve others. Hart Dental Hygiene is a growing company operating in the state of Colorado.
WHAT YOU'LL DO
Patient Experience
- Welcome every patient with professionalism and enthusiasm.
- Create a warm, organized, and efficient front office environment.
- Deliver exceptional first and last impressions.
Front Office Operations
- Answer incoming phone calls.
- Schedule patient appointments using established scheduling templates.
- Check patients in and out.
- Collect payments.
- Process paperwork and patient forms.
- Maintain an organized reception area.
- Assist with daily office opening and closing procedures.
Communication
- Professionally communicate with patients.
- Coordinate with clinical team members.
- Escalate concerns appropriately.
- Follow established communication standards.
Daily Operations
- Complete front office checklists.
- Maintain appointment accuracy.
- Confirm appointments.
- Assist with patient flow.
- Support team members when needed.
This Position Does NOT Include
As part of our career development model, the following responsibilities are handled by advanced team members:
- Insurance verification
- Treatment coordination
- Claims processing
- Accounts receivable
- Recall management
- Hygiene schedule optimization
- Production management
- Provider scheduling
- Leadership responsibilities
These skills are taught through internal promotions.
WHAT SUCCESS LOOKS LIKE
A successful Patient Experience Specialist:
- Makes every patient feel welcome.
- Maintains a calm and organized front desk.
- Answers phones confidently.
- Learns quickly.
- Follows systems consistently.
- Communicates professionally.
- Takes ownership of mistakes.
- Continuously looks for ways to improve.
COMPETENCIES
- Customer Service Orientation: Ability to create a welcoming, positive experience for patients and ensure they feel comfortable.
- Communication Skills: Clear, professional, and empathetic communication with patients, staff, and healthcare providers.
- Organization and Time Management: Strong ability to manage schedules, appointments, and patient flow effectively.
- Attention to Detail: Ensures accuracy in patient records, billing, and appointment scheduling.
- Problem-Solving: Ability to address patient concerns or issues promptly and effectively.
- Teamwork: Works well with other staff members to create an efficient and pleasant work environment.
We Are Looking For Someone Who...
- Enjoys helping people.
- Loves staying organized.
- Can remain calm during busy days.
- Learns new technology quickly.
- Takes pride in doing things correctly.
- Is dependable and punctual.
- Accepts coaching without becoming defensive.
- Wants to build a long-term career.
- Believes details matter.
You May Be a Great Fit If...
- You naturally notice when something needs to be done.
- You enjoy checking items off a list.
- You like creating order from chaos.
- You smile when greeting people.
- You enjoy learning new skills.
- You prefer being part of a team rather than working alone.
- You are comfortable being held accountable to high standards.
EDUCATION & EXPERIENCE
- High school diploma or equivalent; additional certification in office administration or dental office management is a plus.
- Minimum of 1-2 years of experience in a dental office or healthcare setting preferred (not required - training available)
- Knowledge of dental terminology, procedures, and insurance processes is highly desirable.
- Proficiency in dental office software (e.g., Open Dental) and Microsoft Office Suite, G-Suite
- Strong communication skills, both verbal and written.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Excellent organizational skills and attention to detail.
- Friendly and professional appearance with a patient-centered attitude.
- Ability to handle sensitive and confidential information with discretion.
- Bilingual abilities (English/Spanish) are a plus.
PHYSICAL REQUIREMENTS
- Ability to sit or stand for extended periods.
- Occasionally lift or move office supplies or files up to 25 pounds.
- Ability to operate office equipment such as computers, fax machines, and telephones.
- Visual acuity to read patient files, insurance forms, and electronic records.
WORKING CONDITION
- Full-time position with regular office hours.
- Long periods of sitting in front of a computer
- Fast-paced environment with multiple distractions and multi-tasking responsibilities
- Professional, clean, and patient-friendly work environment.
- Some flexibility in scheduling may be required.
- Work location: In Person
Join us as we continue to grow independent dental hygiene offices in Colorado. Apply now to be part of our dedicated dental hygiene team!
Job Types: Full-time, Part-time
Pay: $19.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Pueblo, CO 81001 (Required)
Work Location: In person
