Primary Objective:Welcome and register guests, make daily reservations, handle telephone inquiries, displaying a friendly and positive attitude towards all guests. Handle all incoming reservation requests accurately. Complete daily reservations count for arrivals and departures; coordinate with the Front Office Manager or General Manager for decisions relating to group room blocks and guests' special requests.
Responsibilities:
- Maintains order and cleanliness of the front desk and surrounding areas.
- Register all incoming guests, obtaining all pertinent information.
- Always be visible in the lobby and be accepting and available to all guest requests.
- Balance daily cash receipts at shift end and prepare deposit bags
- Process and distribute mail and packages per policy and procedure.
- Coordinate with Housekeeping.
- Answer telephone promptly and politely.
- Maintain Daily Journal.
- Communicate with next shift all information needed to deliver exceptional guest service.
- Run audit in PMS (Property Management System)
- Reconciliation of daily cash and credit card transactions
- Find and correct billing issues
- Additional duties and responsibilities may be assigned as needed.
Benefits:
Our Team Member will stay at any Hilton property for $39 to $49
Requirements:
- Must be available to work overnight shift (11pm-7am).
- Weekends and Holidays required.
- High school graduate or equivalent.
- Previous hotel front office experience is preferred; however, we will train.
- Basic accounting skills.
- Ability to work independently.
- Requires strong communication skills.
Requires walking and standing to a significant degree, lifting, stretching, handling, bending, and feeling.
Job Type: Full-time
Salary: $15.00 to $16.00 per hour
Experience:
Job Type: Part-time
Pay: $16.00 - $16.50 per hour
Work Location: In person
