About the job
Who we are. What we do.
Connor & Gallagher OneSource (CGO) is a full-service Human Capital and Risk Management partner. Since 1997, we’ve supported organizations nationwide with insurance, employee benefits, HR, payroll, retirement, and risk management solutions. Our dedicated teams combine expertise with a hands-on service model, delivering integrated, flexible solutions that help businesses and their people thrive.
In a Nutshell
The Claims Advocate (Property & Casualty) serves as a strategic advisor to clients throughout the claims process, ensuring efficient resolution, cost-effective outcomes, and a best-in-class client experience. This role partners closely with clients, carriers, and internal teams to proactively manage claims, influence outcomes, and protect client interests. The ideal candidate is analytical, client-focused, and confident navigating complex claims while building strong relationships across all stakeholders.
What You Will Be Doing
What’s in It for You
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Be part of a collaborative and growing organization that values client service, expertise, and innovation
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Opportunity to play a critical role in client retention and claims strategy
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Competitive compensation structure
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Unlimited PTO
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Benefits (Medical, Dental, Vision, STD, LTD)
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Life Insurance
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Paid Holidays
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401k
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Hybrid work model with flexibility
Technical Skills:
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Working knowledge of Microsoft Office Suite, including Outlook, Word, and Excel for communication, documentation, and reporting
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Experience with agency management systems (e.g., Applied Epic) or similar platforms
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Ability to document and track claims activity accurately within internal systems
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Comfortable using digital communication tools including email, virtual meetings, and document platforms
Key Skillset:
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High level of integrity, confidentiality, and professionalism.
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Strong analytical and critical thinking skills, with the ability to assess claim strategy and challenge outcomes when needed
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Excellent verbal and written communication skills
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Ability to influence and negotiate with carriers and adjusters
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Strong relationship-building skills with both clients and internal stakeholders
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Emotional intelligence and ability to manage sensitive or high-pressure situations
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Proactive, solution-oriented approach to problem solving
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Strong organizational and time management skills to manage multiple claims simultaneously
Qualifications
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Adjuster license and/or industry designation (AIC, ARM) preferred
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2–5 years of experience in claims handling, insurance brokerage, or carrier environment
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Strong understanding of Property & Casualty coverages and claims processes
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Experience working with insurance carriers, adjusters, and clients
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Ability to analyze claims data, reserves, and loss trends
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Strong communication and relationship management skills
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Highly organized with strong attention to detail
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Ability to work both independently and collaboratively within a team environment
