Executive Administrative & Patient Coordinator
Back to Health Non-Surgical
Pay: $17–$22 per hour, based on experience and qualifications
Full-Time | Monday–Thursday | 30–40 hours per week
About the Position
Back to Health Non-Surgical is looking for an experienced, highly capable Executive Administrative & Patient Coordinator to become an important part of our team.
This is not a traditional receptionist position. We are looking for someone who is organized, dependable, professional, comfortable with technology, and capable of taking ownership of a wide variety of responsibilities.
Our practice is busy, fast-paced, and patient-focused. The right person will be comfortable interacting with patients, managing multiple priorities, learning new software and systems, and helping keep the day-to-day operation of the office running smoothly.
We are willing to train the right person on our specific systems and processes. What we cannot easily teach is initiative, professionalism, reliability, common sense, and the ability to learn.
What You'll Do
This position combines patient coordination, front-office operations, administrative support, and general office management.
Responsibilities may include:
- Greet and communicate with patients in a warm, professional manner
- Manage patient scheduling, confirmations, cancellations, and follow-up
- Answer phones, emails, and other patient communications
- Coordinate new patient appointments and intake processes
- Maintain accurate patient records and documentation
- Process payments and assist with financial coordination
- Communicate treatment plans, appointments, and office policies to patients
- Assist with patient retention and follow-up
- Manage multiple computer programs and systems simultaneously
- Enter, organize, and maintain information accurately
- Prepare documents, correspondence, reports, and spreadsheets
- Assist with administrative projects and special assignments
- Help coordinate the daily workflow of the office
- Communicate effectively with doctors and other members of the team
- Learn and utilize new software, technology, and office systems
- Identify problems and take initiative to resolve them rather than waiting to be told what to do
- Maintain confidentiality and professionalism when handling sensitive information
- Assist with other administrative responsibilities as needed
What We're Looking For
The ideal candidate is someone who has demonstrated professional maturity, reliability, and the ability to learn and grow in previous positions.
We are particularly interested in candidates who:
- Have previous administrative, medical office, executive assistant, customer service, or office-management experience
- Are exceptionally comfortable using computers and technology
- Learn new software quickly
- Are highly organized and detail-oriented
- Can manage multiple priorities without becoming overwhelmed
- Communicate clearly and professionally
- Have excellent verbal and written communication skills
- Are comfortable interacting with patients and the public
- Can work independently while also functioning well as part of a team
- Take ownership and follow through on responsibilities
- Are dependable and punctual
- Have good judgment and common sense
- Are comfortable asking questions when clarification is needed
- Are willing to learn new systems and processes
- Have a demonstrated history of stable employment and increasing responsibility
Technology Skills
You do not need to know our specific software before starting.
However, you should be someone who is very comfortable with technology and can quickly learn new programs.
Experience with the following is helpful:
- Microsoft Word
- Microsoft Excel
- Outlook/email
- Electronic health records
- Scheduling software
- Payment processing systems
- CRM or customer-management software
- Digital document management
- Online communication platforms
- AI and other modern productivity tools
If you are the person everyone at work comes to when they can't figure out how to do something on the computer, that's a good sign.
Who Will Be Successful in This Position?
The person who succeeds here will not simply wait for a list of tasks.
They will notice what needs to be done, prioritize it, communicate with the team, and take action.
You may be answering a patient's question one minute, scheduling an appointment the next, working on a spreadsheet, helping solve an administrative problem, and then assisting with another project.
You need to be able to switch gears while maintaining accuracy and professionalism.
We value people who are:
Dependable. Organized. Intelligent. Teachable. Proactive. Professional.
Compensation
$17–$22 per hour based on experience, qualifications, and demonstrated ability.
We are willing to pay toward the top of the range for a candidate who brings significant experience, strong technology skills, excellent communication, and the ability to take ownership of the position.
Additional compensation and benefits may be available based on performance, responsibilities, and tenure.
Schedule
Monday–Thursday
Approximately 30–40 hours per week, with a target of approximately 35 hours.
Our practice is not a traditional "time-clock" environment. Patient needs and the demands of the practice occasionally require flexibility with start/end times. At other times, the day's work may be completed earlier.
The right candidate should appreciate a professional environment where the focus is on serving patients and getting the job done, rather than simply watching the clock.
Why Work With Us?
Back to Health Non-Surgical is an established healthcare practice focused on helping patients improve their health, mobility, and quality of life.
You will have the opportunity to work closely with an experienced team and develop skills across patient coordination, administration, technology, communication, and office operations.
This is a position where the right person can grow in responsibility and become an integral part of the practice.
Minimum Qualifications
- High school diploma or equivalent
- Previous professional work experience
- Strong computer and technology skills
- Excellent communication skills
- Strong organizational skills
- Professional appearance and demeanor
- Ability to maintain confidentiality
- Reliable transportation
- Ability to work Monday–Thursday
- Ability to learn and utilize new technology and software
Preferred Qualifications
- 2+ years of administrative or office experience
- Medical office experience
- Executive assistant experience
- Customer service experience
- Experience with scheduling or patient-management software
- Experience with Microsoft Office
- Experience handling payments or financial transactions
- Experience working in a busy healthcare or professional office
Before You Apply
Please understand that this position requires more than answering phones and checking patients in.
We are looking for someone who wants to become an important part of the operation of our practice, learn new skills, take responsibility, and grow with the position.
If you are an experienced administrative professional who is looking for a stable, professional environment where your initiative and abilities are valued, we would like to hear from you.
How to Apply
Please submit your resume through Indeed.
In your application, tell us briefly why you believe you would be a particularly good fit for this position and describe one example of a time you learned a new computer program, system, or process quickly.
We look forward to meeting you.
Pay: $17.00 - $22.00 per hour
Expected hours: 30.0 – 36.0 per week
Benefits:
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
