Job purpose
Under the direct supervision of the Program Manager, the duties of this position will focus on 1) assisting with special projects and new initiatives; and 2) providing direct social services case management to clients. This position requires a broad base of job knowledges in social services field, excellent analytical skills and ability to effectively manage multiple projects simultaneously.
Duties and responsibilities
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Coordinate projects (new and existing) and outreach to targeted population and community
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Assist program manager with developing outreach plans and strategies
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Conduct outreach activities with various methods
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Collaborate with community leaders and organizations to ensure effectiveness of service and meet grant/program deliverables
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Collaborate with partners and external agencies to develop joint outreach initiatives and share information.
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Assist clients in advocacy and community resources
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Provide accurate and timely information to clients about available resources and programs. Make appropriate referrals to other service providers based on clients' needs.
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Maintain and develop resource networks
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Provide consumer advocacy for clients and the community
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Plan, coordinate, and implement educational events and workshops when assigned.
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Screen and Enroll Clients into Appropriate Social Service Programs
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Conduct comprehensive assessments of clients' needs and eligibility for various social service programs.
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Guide clients through the enrollment process, assisting with paperwork and application submissions.
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Maintain up-to-date knowledge of available social service programs and eligibility requirements
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Provide receptionist coverage, when necessary.
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Provide Comprehensive Case Management to clients
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Develop individualized service plans for clients based on their unique needs and goals.
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Regularly monitor and evaluate the progress of clients in achieving their objectives.
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Coordinate with other service providers to ensure seamless delivery of support to clients.
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Maintain detailed and accurate records of all services provided to clients.
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External office support
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Represent department’s program to funders and outside agencies
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Participate in community/agency liaison activities to assure community awareness of services and programs
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Attend program and community meetings and bring back resources to share with supervisors and team
Qualifications
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Some college or post-secondary education is required with a minimum of 2 years work experience in client-facing environment
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knowledge of available community resources and understanding of the field of social service
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Bilingual, including ability to read and write, in one or more of the following language: English and Chinese, Vietnamese and/or Spanish is required.
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Good organizational skills and ability to work independently with a high degree of accuracy, attention to detail and conformity to procedure required.
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Good communication and interpersonal skills, including ability to coordinate and cooperate with others required.
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Experience preparing written reports, correspondence and other documents required.
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Word processing and data entry experience on Macintosh, Microsoft Word and Excel.
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Must have valid California Driver’s License, auto insurance and available transportation
Direct Reports
Program Manager
