Overview
Join our dynamic team as a Hotel General Manager at our vibrant Staybridge Suites by IHG! In this energetic leadership role, you will oversee all aspects of hotel operations, ensuring exceptional guest experiences, operational excellence, and team success. Your passion for hospitality and strong management skills will drive the hotel's growth, profitability, and reputation. If you thrive in a fast-paced environment and are dedicated to creating memorable stays for guests, this is your opportunity to lead with enthusiasm and purpose.
Duties
- Lead and supervise all hotel departments, including front desk, housekeeping, food & beverage, and maintenance, fostering a collaborative and motivated team environment
- Develop and implement strategic plans to maximize revenue management opportunities while maintaining high standards of guest service
- Oversee daily operations such as guest check-ins/check-outs, reservations, night audits, and handling guest inquiries with professionalism and warmth
- Manage human resources functions including hiring, training, performance evaluations, and ensuring compliance with company policies and hospitality regulations
- Maintain budgetary control by monitoring expenses, controlling costs, and optimizing resource allocation to achieve financial targets
- Cultivate strong guest relations by addressing concerns promptly and ensuring every guest’s stay exceeds expectations
- Utilize multi-line phone systems with excellent phone etiquette to communicate effectively with guests, vendors, and staff
Requirements
- Proven experience in hotel management or hospitality leadership roles with supervising experience in a fast-paced environment
- Strong knowledge of hospitality management principles including revenue management, guest services, human resources, and budgeting
- Excellent leadership skills with the ability to motivate teams across multiple departments while fostering a positive workplace culture
- Multilingual or bilingual abilities are highly desirable to serve diverse guests effectively
- Experience with front desk operations, night audit procedures, and resort/hotel environments is preferred
- Exceptional customer service skills with a focus on guest relations and problem resolution
- Familiarity with multi-line phone systems, phone etiquette standards, and hotel management software tools
Join us in creating an inviting atmosphere where guests feel valued from check-in to check-out! We are committed to supporting your growth as a leader in the hospitality industry by providing an engaging work environment filled with opportunities for development.
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
