Hilton Garden Inn Springfield, NJ is seeking a vibrant and enthusiastic Guest Service Agent to join our Front Desk Team. Service is at the heart of the company culture of HMB Hotels, LLC. Our commitment to delivering a unique and renewed experience at each HGI Springfield must be a vision and a passion shared by all who represent our hotel and our growing company.
An HGI Guest Service Agent must be friendly, enjoy learning new things and works well in a team environment. Must be flexible, willing to work smart, get along well with others and have the ability to make good service decisions. Responsibilities include:
* Greeting all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
* Registers and rooms all arrivals according to established procedures
* Maintains intimate knowledge of departmental standards and procedures
* Performs check in, check out and room change procedures and ensures all data is entered completely into the hotel systems in accordance with reservation
* Knowledgeable of all special promotion procedures, for programs including Hilton Honors Loyalty programs.
* Attends to guest’s complaints, incoming phone calls, ALL inquiries and requests, referees problems to supervisor if he/she unable to assist.
* Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
Front Desk experience preferred but not required. We will train the right candidate. Knowledge of OnQ PMS System a plus.
This is a full time position and will require you to work past the summer and into the fall. We are looking for career minded individuals and not summer employment.
HMB Hotels offers a comprehensive rewards and compensation package for eligible associates that includes:
- Opportunities for advancement and career growth
- Warm and supportive work environment
- Competitive Wages
- Paid Time off Programs
- Hotel Discounts
HMB Hotels is an equal opportunity employer.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- Health insurance
- Paid time off
Ability to commute/relocate:
- Springfield, NJ 07081: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High school or equivalent (Preferred)
Work Location: In person
