MEMBER SERVICES REPRESENTATIVE I (CONTACT CENTER)
FULLTIME/PARTTIME: Fulltime
TYPICAL HOURS WORKED: 8:00am – 5:00pm Monday – Friday*; overtime hours as needed. Occasional travel may be required for meetings.
EDUCATION REQUIRED: High school diploma or equivalent; college degree preferred.
REPORTS TO: Manager of Member Services
JOB REQUIREMENTS:
· Cash handling experience in an office setting, along with experience working with the public;
· Ability to use a calculator and computer, with data entry skills;
· Excellent verbal and written communication skills;
· Ability to use various office machines
· Attention to detail
· Must have valid driver’s license.
DESCRIPTION OF DUTIES:
May perform any combination of the following duties in a Member Service capacity, in the Cashiering, Billing and/or Service Order areas (duties may include, but are not limited to):
· Communicate with customers/members by phone to assist with billing questions and concerns; respond to capital credit questions, and service order inquiries;
· Receive payment through cash register and at drive-through window;
· Collects and process payments in person, by mail, and electronically, including balancing.
· Performs data entry, updates address, telephone numbers, email addresses, create notes (knowing what level they should be entered under) and other relevant information.
· Promotes goodwill with members and general public by responding to their requests in an accurate, prompt, and courteous manner.
· Runs desktop deposits.
· May handle return checks, CRC notes.
· Communicate with customers/members by phone to assist with billing questions and concerns; enter contact tracking notes, and pay assist, be able to explain EZ Power and Shift to Save programs.
· File/scan daily work
· Set up accounts on bank draft/recur card draft.
· Have thorough knowledge of Smart-Hub
· Ability to calculate budget bills for an account and know the proper guidelines. Must be able to enter in all budget billing information into our software.
· Know guidelines for payment arrangements and be able to enter in the correct tracking information into our software.
· Working knowledge of account service statuses.
· Performs other duties as related to Billing and Service Order.
· Upon mastering above skills, may be introduced to additional training that will provide a good working knowledge of the billing and service order functions.
WORK CONDITIONS/PHYSICAL REQUIREMENTS:
· Must be able to remain in a stationary position at least 75% of the time and occasionally move around the office to access file cabinets or office machinery;
· Must be able to operate a computer and other office machinery, such as a calculator, copy machine, or printer;
· Must be able to communicate/exchange accurate information effectively, both in the office and over the phone;
· Occasional moving of files and boxes up to 25 pounds.
EMPLOYEE’S PRIMARY RESPONSIBILITY:
It is the employee’s primary responsibility, regardless of workload or conditions, to ensure:
· Safety for oneself;
· Safety for all his/her fellow employees;
· Protection for the public;
· Protection for company property and for public and private property;
· That all injuries and accidents are reported to his/her supervisor immediately.
Anyone interested in and qualified for this position should apply at https://syemc.com/employment
Job Type: Full-time
Work Location: In person
