Job Summary:
At Hilton Garden Inn Sacramento International Airport, we are committed to delivering exceptional hospitality and creating memorable experiences for every guest. We are seeking a friendly, dependable, and customer-focused Guest Service Representative to join our team. If you enjoy helping people, thrive in a fast-paced environment, and take pride in providing outstanding service, we'd love to hear from you. The Guest Service Representative serves as the first point of contact for our guest and plays a vital role in creating a welcoming and enjoyable experience. This position is responsible for handling front desk operations, assisting guests with reservations and requests, resolving concerns professionally, and ensuring every guest receives exceptional customer service throughout their stay.
Duties and Responsibilities:
Manage and resolve all guest complaints and compliments professionally and courteously.
Checking guests in and out of the hotel efficiently, courteously, and professionally.
Reconcile daily activities and close all necessary accounts.
Learn the property systems and be able to navigate the system quickly and efficiently including running reports and distribute accordingly.
Follow and process proper cash/check/credit card/AR control procedures using proper guidelines and security. Maintain responsibility and proper security over cash and deposits at all time
Communicating with other departments to ensure guest requests are handled and following back up with guest to ensure needs are completed to their satisfaction.
Answering the telephone and e-mails in a timelyprofessional manner. We want our guests to hear/read your smile.
Must have the ability to multi-task in a fast pace environment.
Skills:
Demonstrate a Spirit to Serve, Enthusiasm for Hospitality
High school education or equivalent experience.
Professional in presentation and demeanor
Enjoy working with a team
Demonstrated ability to work under pressure in a busy environment
Ability to accurately follow instructions, both verbally and written
Ability to cross-train in other hotel related areas
Must show initiative, including anticipating guest and operational needs
Additional Details
This position may require working weekends, holidays, or variable shifts based on business needs.
The statements listed are intended to represent the key duties and level of work being performed. They are not intended to be all responsibilities or qualifications of the job. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, or other protected class. Those who are ineligible to work in the United States will not be considered.
