We are seeking a highly organized and detail-oriented Route Coordinator / Scheduler / Estimator to oversee daily crew schedules, optimize routing, prepare accurate job estimates, and serve as a key point of contact for our customers. This role is ideal for someone who thrives in a fast-paced environment, communicates professionally, and understands the impact that excellent scheduling and accurate estimating have on customer satisfaction and operational success.
Key Responsibilities
- Schedule and dispatch crews efficiently based on workload, location, and service priorities
- Plan and coordinate daily and weekly routes to maximize productivity and minimize drive time
- Prepare, review, and deliver accurate job estimates and quotes to customers in a timely manner
- Assess job requirements, materials, labor, and time needed to develop competitive and profitable pricing
- Follow up on outstanding estimates to convert quotes into scheduled work
- Communicate with customers regarding scheduling, estimates, changes, and service updates
- Collaborate closely with field crews to ensure schedules are followed, estimates align with actual job scope, and issues are addressed quickly
- Handle incoming calls, emails, and messages in a professional, customer-focused manner
- Maintain accurate scheduling records, estimate documentation, and customer information
- Proactively problem-solve around weather and other delays, last-minute changes, or unexpected issues
Qualifications, Skills, and Abilities
- Previous experience in scheduling, dispatching, route coordination, or estimating preferred
- Strong organizational and time-management skills
- Excellent verbal and written communication skills
- Ability to read job specifications and accurately calculate costs, materials, and labor
- Professional demeanor with a customer-first mindset
- Ability to multitask, prioritize, and stay calm under pressure
- Comfortable using scheduling and estimating software, phones, and basic computer systems
- Reliable, dependable, and detail-oriented
- CRM experience preferred; we currently use ServiceTitan
What We Offer
- Competitive pay
- Full-time position
- Supportive and team-oriented work environment
- Opportunity to play a key role in daily operations and customer satisfaction
- 401(k)
- 401(k) match
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
How to Apply
Please submit your resume and a brief description of your scheduling or customer service experience.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Estimating: 2 years (Preferred)
- Routing & Scheduling: 2 years (Required)
- Service Titan (CRM Software): 1 year (Preferred)
Ability to Commute:
- Lake Worth, FL 33467 (Preferred)
Work Location: In person
