Hourly Pay Range:
$19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.
Position Highlights:
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Position: Patient Access Representative II
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Location: Evanston, IL
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Part-Time (20 hours)
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Hours: M-F-Open/Sa-Su 7:00am-330pm
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Required Travel: No
A Brief Overview:
The Patient Access Representative II is responsible for efficiently and accurately processing patient registrations, scheduling appointments, and verifying insurance coverage. This role plays a critical part in optimizing the patient experience and supporting the hospital's commitment to high-quality healthcare services.
What you will do:
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Greet and assist patients in a courteous and professional manner during the registration process.
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Collect and accurately enter patient demographic and insurance information into the hospital's electronic health records system.
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Assist with more complex registration scenarios and problem-solving
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Schedule patient appointments for various healthcare services, coordinating with clinical departments and patients to find convenient times.
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Handle scheduling for specialized services and follow-up appointments.
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Verify patient insurance coverage and eligibility, confirming the accuracy of policy information.
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Collaborate with insurance providers and billing teams to address insurance-related issues.
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Assist with resolving complex insurance verification cases.
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Provide patients with essential information about the registration and scheduling process, financial responsibilities, and available payment options.
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Ensure clear and effective communication with patients to address their questions and concerns.
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Handle patient concerns and escalations, resolving issues effectively.
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Promote a positive patient experience by minimizing wait times, ensuring a welcoming environment, and providing exceptional customer service.
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Help patients feel comfortable and informed during the registration and scheduling process.
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Assist in identifying process improvements to enhance patient experience.
What you will need:
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Associates Degree Health Administration Preferred
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Previous experience in patient access, healthcare administration, or a related field is required.
Benefits:
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Career Pathways to Promote Professional Growth and Development
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Various Medical, Dental, and Vision options
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Tuition Reimbursement
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Free Parking at designated locations
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Wellness Program Savings Plan
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Health Savings Account Options
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Retirement Options with Company Match
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Paid Time Off
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Community Involvement Opportunities
