The Admissions Coordinator serves as the primary point of contact for prospective residents, families, hospitals, and referral sources. This role coordinates the admission process for residents entering the nursing home or skilled nursing facility, ensuring a smooth transition while maintaining compliance with healthcare regulations and organizational policies.
Coordinate and manage the resident admissions process from referral through admission.
Review referral information, medical records, insurance coverage, and eligibility requirements.
Communicate with hospitals, physicians, case managers, discharge planners, residents, and family members regarding admissions.
Conduct facility tours and explain services, programs, and admission requirements.
Verify insurance benefits, Medicare, Medicaid, and private pay information.
Complete admission paperwork and ensure all required documentation is accurate and compliant.
Maintain admission records and update resident information in electronic health record (EHR) systems.
Collaborate with nursing, social services, therapy, and administrative staff to ensure a seamless transition for new residents.
Build and maintain relationships with hospitals, rehabilitation centers, and community referral sources.
Track occupancy rates and admissions metrics and assist with census development strategies.
Ensure compliance with federal, state, and facility regulations regarding admissions and resident rights.
Associate's or Bachelor's degree in Healthcare Administration, Business Administration, Social Services, Marketing, or a related field preferred.
Experience in admissions, healthcare marketing, customer service, case management, or long-term care preferred.
Knowledge of Medicare, Medicaid, managed care, and insurance verification processes.
Strong communication, organizational, and interpersonal skills.
Proficiency with Microsoft Office and healthcare software systems.
