Sugar Bowl Resort is seeking a Property Manager to oversee the daily operations of the Property Management Department. You’ll train and motivate property agents, coordinate and execute homeowner requests related to the upkeep of their homes, and work in close collaboration with Village Services and Resort Maintenance. This role is the trusted, steady presence homeowners rely on - someone who treats their home like it matters, because it does. You must be willing and able to provide exemplary customer service in all situations, at all times.
Why Sugar Bowl?
Sugar Bowl Resort has been proudly independent for over 80 years and is one of the oldest ski resorts in California. Situated atop beautiful Donner Summit, Sugar Bowl has a storied past with ties to Austrian ski culture, Hollywood and Walt Disney. This special community helped bring skiing to “sunny California” since December 1939. Since then, it continues to attract adventurous winter sports enthusiasts alike.
Who You Are:
- A solid understanding of home mechanics, enough to speak knowledgeably with contractors and vendors
- Prior experience in project management or home management services
- A natural relationship-builder who earns homeowners’ trust
- Clear, concise written and verbal communication skills
- Comfortable working in a high-stress, fast-paced environment
- Able to work effectively across departments
- A self-starter who makes quick, sound decisions
- A positive attitude, strong attention to detail, and motivational leadership skills
- Treats courtesy and safety as top priorities
- Willing and able to provide excellent customer service to all people, at all times
- Able to meet background check and authorized driver requirements
What You’ll do:
- Ensure complete homeowner satisfaction with the service offered by the department
- Ensure all homeowner requests are delivered on time and accurately
- Represent homeowners’ interests and make decisions on their behalf, in their absence, as it relates to the maintenance of their home
- Manage daily department operations to meet homeowner needs — including answering emails within 24 hours, punctual and detailed follow-up, precise communication, well-managed vendors/contractors, and kept promises
- Collaborate with Village Services as needed to ensure homeowner needs are met
- Collaborate with Resort Maintenance to ensure jobs are completed on time, to expectations, with accurate billing
- Manage and work directly with outside vendors and contractors to ensure all home work meets expectations and homeowner interests
- Ensure employee training is robust, thorough, and executed to a high standard
- Ensure all department billing is accurate and on time
- Drive revenue through the department’s services, creating significant value for homeowners
- Provide exemplary customer service to homeowners and employees at all times
- Respond to all homeowner requests in a courteous and timely manner
- Issue ski passes and day tickets to homeowners and their guests
- Ensure employee training, documentation, and work schedules are completed and submitted on time
- Develop and maintain strong rapport with all homeowners
Physical Requirements:
- Comfortable sitting, standing, and moving throughout the day between office work and home site visits
- Able to walk properties and job sites, including uneven terrain and winter conditions
- Capable of driving regularly to homeowner properties and vendor sites in varying weather conditions
- Comfortable communicating clearly in person, by phone, and in writing throughout the day
- Sufficient visual and auditory acuity to assess home conditions and vendor work quality
Benefits:
- Generous flexible and paid time off
- Employer sponsored 401k plan after 1,000 worked hours and one (1) year of service
- Medical, dental, and vision benefits
- Employer paid life insurance
- Additional voluntary benefits (AD&D, critical illness, etc.)
- Employee Assistance Program (EAP)
- Professional development opportunities
- Free ski and tubing passes for employees
- Free ski passes for dependents
- 50% off food at our restaurants
- Free group ski and snowboard lessons for employees
- Employee discounted lift tickets for family and friends
- Lift ticket discounts at multiple resorts including 24 Mountain Collective destinations
- Employee ski reciprocal programs
Sugar Bowl Resort believes that all persons are entitled to equal employment opportunity and does not discriminate against its employees or applicants because of race, color, hair, religion, sex, sexual orientation, gender identity, gender orientation, gender expression, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age, physical or mental disability, medical condition, or any other status protected by federal, state or local law, ordinance or regulation. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall, and termination.
