Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment
Track, request, and collect financial statements within defined timeframes
Oversight and outreach on past due payments
Coordinate modifications as needed, including submission into LOS and facilitating through closing
Compile and communicate loan management reports on a timely basis
Run and Reconcile portfolio reports (past due, upcoming maturities, financial statements) and escalate items requiring attention
Assist in the management and maintenance of collateral requirements, including ensuring timely insurance policy updates
Service client needs, including prompt responses to inquiries and resolution of problems to promote an exceptional client experience
Support relationship managers to ensure the management of their portfolios are timely, accurate and in conformity with loan terms or policy requirements
Deep understanding of Abrigo for full use of functionality appropriately and to update data fields as required
Establish and maintain appropriate files and records for loan documents as required
Serve as a liaison with other departments/vendors/auditors as needed
Serve as office manager if required
Ensure document/data integrity, including identifying gaps or issues; coordinates corrective actions with operations, credit, and other business partners
Knowledge of loan documentation
Cultivate relationships with small business clients
Maximize technology tools available
Develop use of small business related software
Ensure conformity to loan terms
Recommend improvements to procedures
Recommend service and delivery enhancements
