Requisition ID: 2026-4311 Job Summary:
Job Summary
Job Title: Medical Support Assistant
Department: Department of Veterans Affairs
Healthcare System: VA Health Care System
Location: Onsite; Colorado Springs, CO
Salary Range: $21.47, $5.09 H&W
Work Schedule: Full-time
Overview: Arrow ARC is seeking reliable and mission-driven Medical Support Assistants (MSAs) to support Veterans served by the VA Eastern Colorado Health Care System. MSAs provide critical front-line administrative support across outpatient clinics, virtual care services, and the Office of Community Care. All roles require attention to detail, effective communication, and a strong commitment to Veteran care.
Primary Responsibilities:
Key Responsibilities:
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Schedule, reschedule, and cancel Veteran appointments using VistA and CPRS in accordance with VHA national scheduling guidelines
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Receive and respond to incoming calls, secure messages, and Veteran inquiries
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Conduct patient check-ins and check-outs
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Review, verify, and update demographics, insurance, and other patient data in VA systems
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Provide support for outpatient consult management, including Community Care consults and HealthShare Referral Manager (HSRM)
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Support clinical teams by managing clinic profiles, calendar builds, and schedule adjustments
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Coordinate care across internal VA services and external providers when applicable
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Maintain confidentiality and compliance with HIPAA and federal privacy regulations
Minimum Qualifications:
- U.S. citizenship
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High school diploma or GED required
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Oral and written proficiency with English.
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Basic medical terminology knowledge
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Minimum of 6 months’ customer service experience
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At least 1 year of clerical, call center, or healthcare administrative experience
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Proficiency with Microsoft Office Suite (Outlook, Excel, Word)
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Typing and data entry speed sufficient for a fast-paced environment (at least 50 words per minute (WPM)
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Ability to pass a federal background investigation and obtain Tier 1 security clearance
